Private Events & Guest Experience Internship

Description

Job Summary: 

The Private Events & Guest Experience Intern will work alongside our Events and Guest Experience team at the Hall of Fame Village. This candidate will play a critical role in creating positive and impactful experiences for our visitors and event guests. As a Private Events & Guest Experience Intern, they will support the planning and execution of private events while helping to manage daily guest-facing operations. The intern will provide exceptional customer service, assist with event logistics, and ensure every guest interaction and event experience is welcoming, and memorable.

The ideal candidate will have great interpersonal skills, a willingness to jump into any task, solve problems creatively, and lead by example with a positive and uplifting attitude.

Essential Job Functions/Responsibilities: 

Private Events

• Update event dashboard on SharePoint. 
• Assist with events and event creation ideas. 
• Reach out to potential leads for events. 
• Assist in creation and management of Banquet Event Orders (BEOs).  
• Manage and prioritize assigned responsibilities to support daily operations, event execution, and the timely achievement of key business deadlines.
• Assist with event set-up and break down of assigned private and major events. 
• Assist in collecting, creating, and distributing event sheets for events on campus. 
• Communicate efficiently with different team members and departments to ensure efficiency across campus and facilities. 
• Support the growth of the private events business by developing SOPs, event packages, bundled offerings, and sales campaign materials that enable effective outbound sales and enhance the client experience.

Guest Experience

• Provide superior guest service to visitors, guests, clients, vendors, and staff.  
• Interact with guests to ensure their visit is seamless, memorable, and fun. Address any issues or concerns promptly and professionally.
• Help support and motivate the guest experience team by providing direction, encouragement, and guidance in a positive, collaborative manner. Included but not limited to clocking in/out, meal periods, assignment placing, and coaching.
• Assist with stadium, sporting events, and activations within HOFV campus. This includes overseeing guest experience and event staff ensuring consistency across all areas.
• Work as needed for events in flexible roles such as usher, security, parking, guest services, and more. 
• Support guest service and ADA operations during fall events while helping create exceptional guest experiences.
• All other duties as assigned.  

PART-TIME/HOURLY/NON-EXEMPT

Requirements

Required Knowledge, Skills, & Desired Qualifications:

• Currently pursuing a degree in Hospitality Management, Event Management, Tourism, Business Administration, Communications, Public Relations, Sports Management, or a related field.
• Must be a flexible, reliable, and service-oriented team player.
• Experience in customer service, hospitality, guest relations, event operations, or special events is preferred.
• Positive, professional, and outgoing demeanor with strong interpersonal communication skills.
• Comfortable interacting with clients, guests, vendors, and internal stakeholders in a professional and welcoming manner.
• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to think proactively, solve problems, and adapt quickly in a fast-paced event environment.
• Strong teamwork skills and the ability to collaborate effectively across departments to ensure successful event execution and guest satisfaction.
• Must be available to work a flexible schedule (nights, weekends & holidays as necessary), as business needs require.
• Interest in event planning, hospitality, client relations, and guest experience management.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and Teams) preferred.

Physical Requirements for Position:

• Ability to lift up to 25 pounds.
• The ability to work in various Ohio weather conditions, inside and outside. 
• Ability to stand and walk for extended periods and assist with event setup, breakdown, and other operational responsibilities as needed.
• The ability to move safely over uneven terrain, steps, or in construction zones.  
• The ability to see and respond to hazardous situations.  
• Must be able to hear, see, and speak.  
• Must be available to work in Canton, Ohio. 

ABOUT HALL OF FAME VILLAGE 

Hall of Fame Village is a multi-use sports, entertainment and media destination centered around the Pro Football Hall of Fame’s campus in Canton, Ohio. The Village features over 100 acres of immersive experiences to dine, shop, and be entertained and includes 8 different venues. Tom Benson Hall of Fame Stadium is a world-class 23,000 seat, sports and entertainment stadium with luxury suites, rooftop cabanas, and other premium spaces for private, corporate, and special events. ForeverLawn Sports Complex is home to a wide array of tournaments with its seven turfed multipurpose fields with tournament quality lighting and hospitality, ticketing, and coaching/classroom/medical building. Center for Performance is the largest inflatable domed facility in the country and provides year-round capacity for events of all kinds. Constellation Center for Excellence is a 75,000-square-foot mixed-use facility for sports-centric research and programming, office, and retail space. Fan Engagement Zone is an 82,000-square-foot sports and entertainment-themed retail promenade. Play Action Plaza comprises 3.5 acres of green space adjacent to the Fan Engagement Zone that includes an outdoor amphitheater, bar area with patio, space for food trucks, a walking path, and the largest man-made water feature in Ohio. Currently under construction are a 144,000 sq. ft. football-themed waterpark and a seven-story, 130,000 sq. ft Hilton Tapestry Hotel. Phase III is currently in planning stages. For more information, visit www.HOFVillage.com. 

Hall of Fame Resort & Entertainment Company and its subsidiaries are equal opportunity employers.