Premium Collections Specialist
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UHA
Honolulu, HI, US
Summary
The Premium Collections Specialist manages overdue accounts by monitoring delinquency, performing follow-up outreach, and resolving billing issues. They also maintain accurate records and collaborate with internal departments to support premium recovery operations.
Job Description
JOIN UHA’S TEAM
We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!
Premium Collections Specialist
FLSA: Full time, non-exempt
Salary Range: $24.36 - $29.24/hr
Position Summary
The Premium Collections Specialist is responsible for coordinating premium collection activities for overdue accounts to support timely and accurate premium recovery. This position monitors delinquent accounts, performs collection follow-up, resolves billing-related issues, and provides professional service to internal and external customers. The role also serves as a subject matter resource for premium collection processes and works collaboratively to support departmental operations.
Key Responsibilities
- Monitor delinquent group and individual accounts in accordance with established collection policies and timelines
- Generate and review delinquency, aging, and collection reports to support follow-up activities
- Prepare and track collection communications, including letters, emails, and customer outreach
- Document customer responses, payment arrangements, and account resolution activities accurately
- Collaborate with Billing, Enrollment, and other internal departments to resolve account issues
- Respond to billing and collection inquiries from internal and external customers professionally and timely
- Maintain accurate records to support reporting, compliance, and audit readiness
- Provide backup support for billing and collections functions as needed
Required Qualifications
- High school diploma or equivalent
- Minimum 3 years of billing and customer service experience
- Proficiency in Microsoft Office and general computer systems
- Strong verbal, written, and interpersonal communication skills
- Ability to perform mathematical calculations involving percentages, ratios, and account balances
- Strong attention to detail, organization, and time-management skills
- Ability to learn and adapt to billing, collections, and reporting systems
- Ability to use ten-key by touch
Preferred Qualifications
- Associate degree
- Understanding of basic accounting principles
- Experience with premium billing, collections, or healthcare-related financial processes
Working Conditions
- Service center environment with moderate noise level
- May require occasional lifting of up to 20–25 pounds
- Eligible to work from home subject to management approval
This position requires residency on Oʻahu, Hawaiʻi
Founded in 2013 by UHA Health Insurance, UHA Work Well is open to all businesses interested in concrete solutions to improve the health of their employees and enhance the performance of their organizations, regardless of whether they offer UHA health plans.
Our Vision
The HH@WA is a partnership of 200+ organizations with the singular purpose of collaboratively learning how to build effective worksite wellness programs and apply methods that lead to sustainable lifestyle change for employees and improved productivity for employers.
The Alliance creates the opportunity to:
- Learn from subject matter experts about emerging concepts in employee health and wellness
- Share best practices in worksite wellness programming
- Assist each other in solving problems gained from first-hand experience
- Network with other like-minded employers in Hawai‘i
Hawai‘i employers know that healthy, fit, active, and happy employees result in a more productive workforce and a healthier Hawai‘i. Employers are constantly striving to improve the health and wellbeing of their employees and their organizations, but, more often than not, they are doing so in isolation. It is with this in mind that UHA Health Insurance formed the Hawai‘i Health at Work Alliance (HH@WA), LLC.
Founded
2013
Company size
2-10 employees
Industry
Insurance
Org type
Public Company
Headquarters
Honolulu, HI
Founded in 2013 by UHA Health Insurance, UHA Work Well is open to all businesses interested in concrete solutions to improve the health of their employees and enhance the performance of their organizations, regardless of whether they offer UHA health plans.
Our Vision
The HH@WA is a partnership of 200+ organizations with the singular purpose of collaboratively learning how to build effective worksite wellness programs and apply methods that lead to sustainable lifestyle change for employees and improved productivity for employers.
The Alliance creates the opportunity to:
- Learn from subject matter experts about emerging concepts in employee health and wellness
- Share best practices in worksite wellness programming
- Assist each other in solving problems gained from first-hand experience
- Network with other like-minded employers in Hawai‘i
Hawai‘i employers know that healthy, fit, active, and happy employees result in a more productive workforce and a healthier Hawai‘i. Employers are constantly striving to improve the health and wellbeing of their employees and their organizations, but, more often than not, they are doing so in isolation. It is with this in mind that UHA Health Insurance formed the Hawai‘i Health at Work Alliance (HH@WA), LLC.
Founded
2013
Company size
2-10 employees
Industry
Insurance
Org type
Public Company
Headquarters
Honolulu, HI
