Pre-Litigation Case Manager

Whitley Law Firm is looking for an experienced Case Manager to join our Pre-Litigation (Pre-Lit) team. Employees at Whitley Law Firm share a mission of obtaining the best results for our deserving clients.  The Pre-Lit Case Manager is a client-oriented, independent thinker who can effectively manage a caseload of personal injury claims from inception through resolution, with guidance from the Pre-Litigation Managers and Attorney. This role balances attention to detail with a big-picture approach and requires a strong understanding of personal injury law, excellent organizational skills, and the ability to provide exceptional client service.  
Anticipated Schedule: Full-Time | Monday - Friday | 8:00AM - 5:00PM

Key Responsibilities: 

• Effectively manage and organize over 120 personal injury cases, while providing comprehensive support to clients navigating bodily injury and property damage claims. 
• Maintain active caseloads by conducting monthly client calls to gather treatment updates and address concerns while closely monitoring medical treatment progress. 
• Identify and prioritize cases across various stages of the claims process to ensure timely resolution. 
• Establish and follow through on insurance claims, ensuring accuracy and adherence to procedures. 
• Foster strong relationships with clients, healthcare providers, insurance adjusters, and government officials to facilitate case progress and resolution.
• Identify potential claim issues and collaborate with Pre-Litigation Managers or Attorneys to address them effectively. 
• Oversee the preparation and summary of medical records to support case development. 
• Compile and submit comprehensive settlement packages (demands) to insurance companies for resolution.

Required Skills/Abilities:

• Excellent interpersonal and client service skills, able to de-escalate and handle client concerns as needed.
• Strong organizational skills with the ability to manage multiple tasks and priorities with an emphasis on thoroughness and attention to detail.
• High level of accuracy in document completion and financial disbursement processes.
• Excellent written and verbal communication skills, with the ability to interact professionally with clients, attorneys, and any external parties. 
• Ability to collaborate effectively across all teams, offering support, and fostering a cooperative work environment.
• Must exhibit critical thinking skills and the ability to operate independently or as part of a team.

Preferred Qualification:  Demonstrated fluency in Spanish, including both verbal and written communication.  

Education and Experience Requirements:

• Highschool diploma required, Associates degree preferred. An equivalent amount of experience in a similar role can be substituted for these requirements.
• Proficiency in MS Office Suite, legal research databases, medical lien portals, and case management software such as Growpath, Filevine, etc.
• Must have at least one to three (1-3) years of demonstrated experience working in a personal injury law firm, as a case manager, paralegal, or similar capacity.
• Prior legal experience is required, ideally with a background handling a large caseload in litigation or pre-litigation.

Benefits:

• 401(k) Retirement Plan eligibility + Employer Contribution after 6 months
• Medical, Dental, Vision insurance + Employer contribution
• Medical and Dependent Care Savings Accounts: HSA, FSA, DCA 
• Company paid Life Insurance and Short-Term Disability (STD)
• Paid time off (PTO) + 12 Company Paid Holidays, and Birthday PTO
• Additional time off: Wellness Days and Community Volunteer Days
• Employee Assistance Program (EAP)
• Parental leave