Practice Manager

Job DetailsJob Location: Merrillville, IN 46410

Summary/Objective

Practice Manager will cultivate a positive work environment, collaborate with department managers, enforce policies, and ensure operational efficiency.

Essential Functions

Foster a positive and supportive work environment. Cultivate an open, honest, team-oriented work culture
Respond to concerns of patients, providers, and staff patiently and with the goal of helping everyone succeed
Works closely with Department Managers to oversee daily work activities. Troubleshooting challenges that arise and delegating to the appropriate manager. Keeping open communication and meeting regularly to address concerns.
Daily review of time and attendance ensuring that site has appropriate coverage and reaching out to Regional/Department Manager as issues need addressed
Enforcing NorthShore policies regarding professionalism, punctuality, dress code, and culture for all employees with their clinic
Ensures exam rooms, workstations, all equipment, and other work areas are organized, clean, and functional
Monitors supply inventories to ensure operational levels are maintained
Monitors, inspects, and reports incidents as they arise within clinic
Works with the compliance department and coordinates all site-specific programs
Responsible for monthly and quarterly site inspections and conducts all required drills and inspections
Address Safety Zone issues
Provide support to other NSHC sites of varying levels as needed

*These essential functions are a summary of the primary duties and responsibilities of the position, and are not intended to be a comprehensive listing of all duties and responsibilities.  The position will include other duties as assigned and duties are subject to change at management's discretion.

Competencies

Planning and strategic foresight
Responsible Decision Making
Integrity and accountability
Innovation and creativity
Adaptive and flexible
Leadership, teamwork, and conflict resolution
Professionalism and work ethic
Empathy

Work Environment

Work is performed in an office environment. Involves frequent personal and telephone contact with patients, physicians, and other healthcare personnel. Work may be stressful at times. Interaction with others is constant and interruptive.

Travel

Travel outside of Northshore locations will be rare for this position.

Qualifications

Role Qualifications

Must be at least 18 years of age
Must have reliable transportation
High school diploma or equivalent
 

Preferred Experience Requirements

Two years of experience working within a healthcare setting.

Minimum Education Requirements

Bachelor’s degree in business, or healthcare related studies

Preferred Education Requirement

Master's degree in business, leadership, or healthcare related studies.

Required Skills

Ability to analyze situations and solve problems at strategic and tactical levels
Excellent interpersonal and customer service skills
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors
Practiced at organization and planning
Employ Critical thinking and problem solving
Maintains composure and operates with emotional intelligence
Ethical reasoning and decision-making
Strong attention to detail
Receptive and responsive to feedback
Excellent verbal and written communication skills
Time management, prioritization, and sense of urgency
Proficient with Microsoft Office Suite or related software
 

Physical Requirements

While performing the duties of this job, the employee may be required to sit and/or stand for prolonged periods, work longer than eight (8) hour shifts, and to work both day/evening/weekend shifts.  Work may include hand dexterity as well as the need to reach, climb, balance, stoop, kneel, crouch, talk, and hear.  The employee must occasionally lift and/or move up to 50 lbs.  While performing the responsibilities of the job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.