PRACTICE CRD 2

Please note: this is a temporary position, 24 hours per week in Oakland. Scheduled through July 6, strong possibility of extension. 

UCSF Medical Center is committed to advancing health through excellence in patient care, research, and education. We seek individuals who value collaboration, professionalism, integrity, diversity, and respect.

The Practice Coordinator 2 (PC2) serves as a key administrative representative and primary point of contact for patients and referring providers. This role supports daily clinic operations, delivers high-quality customer service, and ensures efficient coordination of patient care across administrative and clinical teams.

Responsibilities

Position Summary
UCSF Medical Center is committed to advancing health through excellence in patient care, research, and education. We seek individuals who value collaboration, professionalism, integrity, diversity, and respect.

The Practice Coordinator 2 (PC2) serves as a key administrative representative and primary point of contact for patients and referring providers. This role supports daily clinic operations, delivers high-quality customer service, and ensures efficient coordination of patient care across administrative and clinical teams.

Key Responsibilities

• Coordinate patient scheduling, registration, referrals, and authorizations
• Serve as a primary contact for patients, providers, and referring physicians
• Support front desk operations, including check-in, insurance verification, and payment collection
• Facilitate communication and information flow across care teams to ensure efficient clinic operations
• Manage electronic health record (APeX) workqueues, messages, and documentation
• Assist with surgery scheduling, pre-visit coordination, and follow-up care
• Support revenue cycle activities, including authorizations and billing workflows
• Provide administrative and care coordination support to providers and clinical staff
• Deliver excellent customer service, address patient concerns, and support service recovery efforts

Additional Expectations

• Demonstrate flexibility, strong organizational skills, and the ability to prioritize in a fast-paced environment
• Maintain patient confidentiality and comply with all UCSF policies and regulatory standards
• Collaborate effectively with team members and contribute to process improvement initiatives
• Work across UCSF campuses as needed

Qualifications

Required:
 

• Experience with EPIC (APeX) electronic health record system
• High school diploma or equivalent with 4 years of related experience; or bachelor’s degree with 6 months of related experience; or equivalent combination 
• Ability to pass fingerprinting and be approved for cash handling (if applicable) 
• Strong computer skills, including Microsoft Office (Outlook, Word, Excel) and ability to navigate multiple electronic systems 
• Ability to analyze situations, prioritize tasks, and problem-solve independently in a fast-paced environment 
• Strong organizational, administrative, and office coordination skills 
• Excellent written and verbal communication, customer service, and interpersonal skills 
• Ability to work independently with minimal supervision and exercise sound judgment under deadlines 
• Demonstrated ability to work effectively with diverse populations and provide patient-centered service 
• Basic math skills 
• Knowledge of medical terminology 
• Ability to sit and work at a computer for extended periods 
   

Preferred:

• Experience in a healthcare setting (medical, dental, or veterinary), including scheduling, insurance verification, medical records, or patient financial services 

• Experience with appointment, ancillary service, and/or surgical scheduling 

• Bilingual or multilingual skills (e.g., Spanish, Cantonese, Russian) 

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html