Population Health Coordinator

Job Description:

Population Health Coordinator

The Population Health Coordinator supports members with low medical complexity by helping them navigate health and social care resources. They assist in clarifying health-related priorities, connecting members to internal and external services for discrete needs. The role focuses on addressing health-related social needs while also prioritizing specific opportunities for gap closure and BOI review.

This is an entirely virtual role, requiring excellent organizational, communication, triage and data management experience, customer service skills, as well as proficiency using a range of technology platforms, and comfort working efficiently and effectively without daily oversight. 

Responsibilities

• Coordinates clinical and social assistance services for our members as prompted from queue

• Uses member benefits platforms to determine eligibility as needed

• Quality administrative support - following up with members and internal teams to ensure BOI and/or quality gaps are closed

• Member Engagement – Receive members from engagement teams, understand and address their social needs or other gaps.

• Referrals & Escalations – Identify emerging needs, refer members to appropriate care team resources including clinical visit scheduling, and referral loop closure as needed.

• Operations & Documentation – Utilize Cityblock’s care facilitation, EHR, and scheduling platforms to document interactions, track tasks, and coordinate communication across teams.

Work Experience

• 2+ years of relevant experience

Education

• High school degree 

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 

$27.40 - $35.10 Hourly

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.