Pool Host - Casual

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

POOL HOST

Sensei Lāna’i, A Four Seasons Resort, is looking for a Pool Host who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

WHAT YOU’LL DO 

The Pool Host creates memorable dining experiences through warm, personalized service and a genuine passion for hospitality. This role anticipates guest needs, provides attentive and knowledgeable food and beverage service, and confidently shares menu recommendations, ingredients, and preparation details to enhance guest satisfaction. Responsibilities include, but are not limited to:     

• Deliver an exceptional poolside dining experience by welcoming guests, preparing seating areas, taking and entering food and beverage orders, accommodating special requests, and providing attentive, personalized service throughout the guest experience 

• Maintain clean, organized, and guest-ready pool areas by setting up tables, towels, umbrellas, and amenities, while anticipating guest needs and documenting preferences to enhance future visits 

• Ensure prompt and professional service by monitoring guest satisfaction, responding to inquiries and concerns, and providing continuous beverage, water, and table maintenance service 

• Assist with the setup, breakdown, cleaning, and resetting of poolside dining areas, towel stations, and related service areas while maintaining cleanliness and operational readiness 

• Accurately process guest checks, cash and credit card transactions, and billing adjustments in accordance with established accounting and operational procedures 

• And More! 

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States 

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. 

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card   

• Hawaii Food Handler’s Card is required for this role 

• Maui Liquor Card Preferred, but not required    

• Ability to sit and stand for extended periods, lift up to 60lbs, and push/pull as needed during shifts  

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Hourly Rate: $21.72 

• Competitive wages

• Inclusive and diverse employee engagement & recognition events all year-round 

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms 

• Comprehensive learning and development programs to help you master your craft 

• Energizing Employee Culture where you are encouraged to be your true self! 

• And so much more! 

We look forward to receiving your application!  

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: 

Twitter: https://twitter.com/FSLanai 

Facebook: https://www.facebook.com/FourSeasonsResortsLanai 

Instagram: https://www.instagram.com/fslanai/ 

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf