Pool & Fitness - Pool Service Attendant (Part-Time)

LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."

As an integral part of a team, the Pool Service Attendant is responsible for continuously looking for ways to enhance each guest interaction, from creating an elevated arrival experience, to providing anticipatory service, as well as being a knowledgeable and gracious representative of Halekulani. The Pool Service Attendant will prepare the deck for service and always maintain cleanliness while ensuring Halekulani’s standards of service. The Pool Service Attendant is responsible for assisting guests with seating and towels, taking food and beverage orders, delivering orders, and passing amenities in a professional and timely manner. This team member will collect and process F&B check payments, perform closing reconciliations, and clean the pool and deck upon closing.

ESSENTIAL FUNCTIONS

1. Adhere to Halekulani Health & Safety policies to ensure a safe and secure environment
2. Adhere to all Hotel and Pool standard operating procedures
3. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas always
4. Ensure a safe pool environment for both guests and families through attentive supervision
5. Report to duty in a clean uniform and assigned equipment (radios, service supplies, etc.)
6. Provide thoughtful, anticipatory, and gracious service
7. Provide guests with lounge chair covers, pool and beach towels according to SOP
8. Provide or offer water service within 5 minutes of guest seating
9. Provide guest with assigned amenities throughout the day
10. Maintain knowledge of:
    1. State liquor laws and regulations
    2. Table/seat/station numbers, pool capacity and statistics, hours of operation, and proper table set up
    3. All menu items, key ingredients, preparations, and method of presentations
    4. All liquor brands, beers, and non-alcoholic selections; correct glassware and garnishes
    5. Particular characteristics and descriptions of wine/champagne by the glass and major wines on the wine list
11. Record guest names, room numbers and special preferences in Open Table
12. Take food & beverage orders, utilizing suggestive upselling techniques and make note of dietary needs

1. Input orders into POS system and ensure transmission of beverage order is verified at the bar
2. Retrieve all food and beverages items and promptly serve to the guest
3. Collect payment and perform proper check settlement procedures
4. Report tips at the end of the assigned shift

1. Complete opening and closing side duties as assigned

1. Pick up all empty glassware or beverages and towels from poolside
2. Offer alternatives when a guest request is not available
3. Try to resolve guest complaints, and inform management of the opportunity in a timely manner
4. Prioritize duties while remaining visible and productive
5. Report all injuries and accidents to the Manager on Duty (MOD) and Security immediately
6. Report any suspicious activity immediately to security and management
7. Communicate respectfully with fellow staff members
8. Clear all towels and items left behind to prepare for the next guest
9. Routinely ‘circle’ your section of the pool desk to check-in on guests and offer service or assistance 
10.  Maintain knowledge of hotel outlets, events, and local attractions
11. Perform all other duties as may be required or assigned.

SUPERVISORY REQUIREMENTS

Reports To:         Pool Manager, Director of Spa & Wellness

Supervises:        None

EDUCATION/EXPERIENCE

• Required minimum of one (1) year prior experience as a Restaurant Server, Pool Attendant, Guest Service-related position, in a comparable environment
• High school diploma or equivalent vocational training certificate
• Prior culinary and guest relations training preferred
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position

LICENSES/CERTIFICATIONS

• Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages. Must be of legal age (18) in the County of Honolulu to serve alcoholic beverages
• CPR certification

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to work in a high volume, fast paced outdoor luxury environment, with excellent communication skills and a professional, even-tempered personality.
• Ability to anticipate guest needs, practice emotional intelligence and respond promptly
• Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately
• Must be highly organized, articulate, meticulous and have the ability to multi-task and prioritize
• Ability to always maintain positive relations with guests and fellow staff members
• Ability to access and input information into P.O.S. system operation and manual procedures
• Must have knowledge of and strictly abide by state liquor regulations

PHYSICAL DEMANDS

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand/walk for up to 8 hours throughout work shift
• Ability to transport food & beverage orders (approx. 15-45 lbs.) to and from the kitchen
• Ability to carry/lift up to 50 lbs.
• Ability to reach up to 5 feet
• Maintain stationary position for ½ to 1 hour throughout work shift
• Able to work days, weekends and holidays

WORK ENVIRONMENT

• Outdoor, non-air conditioned pool and restaurant environment
• Exposure to direct sun, heavy rain, high winds, hot and humid weather conditions
• Variable noise levels

Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.