Players Services Representative, Wheeling Island Casino
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Delaware North
Wheeling, WV, US
Summary
The Player Services Representative assists guests with Player Rewards Program transactions and maintains accurate member information in the database. They also support the execution of casino games, contests, and promotional giveaways while ensuring professional customer service.
Job Description
Overview
Delaware North Gaming is searching for full-time and part-time Player Club Representatives to join our team at Wheeling Island Casino in Wheeling, West Virginia. As a Player Club Representative, you will be responsible for assisting guests in all Player Rewards Program transactions in a friendly and professional manner.
If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
Unit Description
Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.
Responsibilities
- Provide information, cards, promotional items, and other rewards to program members
- Update and enter member information into the database
- Assist with the execution of games, contests, drawings, and give-aways
- Maintain strict confidential guidelines in all customer interactions and records
- Utilize active listening skills to defuse emotionally charged situations
Qualifications
- No experience or diploma required
- Ability to obtain and maintain a state gaming license required
- Basic computer skills including word processing, spreadsheets, database and point-of-sale system preferred
- Ability to work evenings, weekends, holidays, and special events
Physical Requirements
- Standing for extended periods of time
- Ability to lift up to 25 pounds
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
