Players Club Representative, Hamburg Gaming
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Delaware North
NY
Summary
The representative will assist guests with Player Rewards Program transactions and manage member information within the database. They are also responsible for executing games, contests, and promotions while maintaining strict confidentiality.
Job Description
Overview
Delaware North Gaming is searching for a part-time & Fulltime Player Club Representative to join our team at Hamburg Gaming in Hamburg, New York. As a Player Club Representative, you will be responsible for assisting guests in all Player Rewards Program transactions in a friendly and professional manner.
If you are looking for a role offering teamwork, excitement, and career growth, apply now.
Additional Details
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.
Unit Description
Hamburg Gaming, managed by Delaware North is at the Erie County Fairgrounds in Hamburg, New York., near Buffalo. The property features 940 gaming machines on the main gaming floor and an outdoor gaming patio.
Responsibilities
- Provide information, cards, promotional items, and other rewards to program members
- Update and enter member information into the database
- Assist with the execution of games, contests, drawings, and give-aways
- Maintain strict confidential guidelines in all customer interactions and records
- Utilize active listening skills to defuse emotionally charged situations
Qualifications
- No experience or diploma required
- Ability to obtain and maintain a state gaming license required
- Basic computer skills including word processing, spreadsheets, database and point-of-sale system preferred
- Ability to work evenings, weekends, holidays, and special events
Physical Requirements
- Standing for extended periods of time
- Ability to lift up to 30 pounds
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.
Company size
10,001+ employees
Industry
Hospitality
Org type
Privately Held
Headquarters
Buffalo, NY
