Players Club Representative

Job Details: Job Location: Running Creek Casino - Upper Lake, CA, Education Level: High School Diploma or GED, Salary Range: $16.90 - $17.50Hourly, Travel Percentage: None, Job Category: Casino,

Running Creek Casino has been offering guests a full-service gaming destination in a vineyard setting along the historic Highway 20 corridor of Upper Lake, California since 2012. We take extreme pride in guest service, gaming experiences, and hospitality in our community. We are known for providing satisfying career opportunities in a remote location where opportunities are limited.  Join our team today and become a greater part of the community!

We are hiring for a PART TIME Players Club Representative to work in the evenings to effectively communicate features and benefits of the Running Creek Rewards Program and all related promotions to prospective gaming customers. Maintain customer information, ensuring the highest standards of data entry and the issuance of comps and promotional items to customers. The Players Club Representative will also sell gift shop and tobacco items to customers. Provides fast, friendly, excellent service to customers at all times.

Specifically, the role:

Must adhere to the Running Creek Casino’s policies and procedures.
Effectively communicates features and benefits of the Rewards Card Program and all related promotions to prospective gaming customers.
Solicits and documents guest information for marketing research purposes.
Maintains database integrity by following high standards of data entry and issue rewards to customers based on their gaming.
Promotes Running Creek Casino by interacting with customers in an enthusiastic, helpful and friendly manner.
Acknowledges, greets and converses with customers as they approach the Total Rewards center.
Assists in the execution of all events and promotions efficiently and effectively.
Offers to help in other Running Creek Rewards Club related duties at management request.
Must adhere to the safety rules and regulations of the Running Creek Casino and of the Marketing department.
Selling Gift Shop and tobacco items and keeping inventory of stock
And all other job duties as assigned by supervisor.

WORKING ENVIRONMENT

Office, gaming floor and restaurants, frequent loud noises and cigarette smoke. Extensive computer use.Must be flexible with work schedule. Must be willing to work any hours and/or shift, as assigned, according to business needs. Occasionally must deal with angry or hostile individuals. High volume direct public contact.

DISCLAIMER AND CONDITIONS OF EMPLOYMENT

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

All Casino employees are responsible for ensuring that their designated operations are in compliance with Casino policies, IGRA, Tribal policies, State compact and Tribal gaming regulations.

Conditions of employment with the Casino include passing a pre-employment drug test, a background investigation to secure a gaming license and successfully completing a three- month introductory period. Candidates for this position will be required to have dependable transportation available to them.

Native American Preference will apply in accordance with Tribal policies

Qualifications:

Education and Experience:

Possession of a high school diploma or general equivalency diploma (G.E.D) ability to successfully perform the essential duties of the job listed above.

Required:

At least 21 years of age
Physical condition allowing prolonged period of standing and walking
Must be able to get along with co-workers and work as a team
Must be willing to work a flexible schedule including Holidays and weekends.
One (1) year previous hospitality experience

Preferred:

Knowledge of Casino and tribal gaming regulations and the ability to ensure compliance as appropriate within areas of responsibility
Strong working knowledge of player tracking systems
Previous high-volume customer service experience
POS experience

Skills Required:

Strong computer skills with experience in word processing, databases, and spreadsheets (ability to demonstrate proficiency)
Strong organizational skills
Strong written communication skills
Strong verbal communication skills
Customer service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Strong problem solving skills
Cash Handling Skills

Abilities

Required:

Ability to maintain high confidentiality
Ability to independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc.)
Ability to independently lift up to 25 pounds daily
Ability to type 35 words per minute

PHYSICAL DEMANDS

Must be able to move in and around the casino areas and Players Club through the entire shift. Must be able to stand for long periods. Must be able to keep aware of the constant changes and enhancements of the Running Creek Rewards program and its benefits. Must be able to respond calmly and handle many customer demands in a fast-paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Respond to visual and aural cues. Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopier, fax machine, embosser and printer. Must be able to tolerate areas containing secondhand smoke.