Player Services Rep-Gilley's

Job DetailsJob Location: Gilley Physical - PARK CITY, KS 67147Education Level: Not SpecifiedTravel Percentage: NoneJob Summary: Distributes monies to gaming guests via check cashing, conversion to and from coins, tickets and gaming checks into currency. Responsible for the makeup and verification of bankrolls for all money handling departments. Opens Players Club accounts, provides customers with information regarding the property and its amenities, greets buses, and actively markets and promotes current and upcoming property promotions and events.
 
Essential Job Functions:

Maintains and monitors all funds entrusted to him or her on assigned shift
Cashes checks, converts gaming tickets and coins for guests
Supplies currency and coin to other departments as needed
Performs all transactions with guests in a confidential manner
Actively seeks and opens new Players Club accounts which may include building a rapport with patrons on the gaming floor
Greets customers as a representative of Gilley’s and provides information concerning programs and amenities, restaurants, and the Players Club program
Issues promotional amenities, redeems coupons, maintains accurate records in Players Club accounts and maintains inventory control records
Ensures accuracy of gaming patron data when accessing account information
Assists with Marketing events and promotions as needed
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other departments, including Slot Attendant and Simulcast
Other duties as assigned

 QualificationsExperience and Qualifications:

Must be at least 21 years of age or older and have the ability to obtain and retain KRGC Gaming License. 
Basic mathematic proficiency
Prior money handling, check cashing, and basic mathematic proficiency
Must possess basic data entry skills and can read and interpret data output
Display professionalism; excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Able to use tact when dealing with difficult guests

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

Physically mobile with reasonable accommodations
Must be able to respond to visual and audio cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items weighing up to 50 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computers, fax machine, and photo copier
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.