Player Services PT

Job Title: Player Services Attendant

Department: Golf Operations

Directly Reports To: Assistant Golf Professional

FLSA Status: Hourly Non-Exempt

SUMMARY of our Cultural Beliefs:

Be Dependable. 

I am loyal to the team and committed to the Bluejack mission and experience.

Integrity First. 

I am accountable to be honest and always do the right thing.

Value People. 

I empathize and respect others.

Speak Up. 

I seek, listen and provide candid feedback to improve performance.

Empowerment. 

I have the skills, resources and authority to create memorable experiences.

Be Remarkable. 

I seek ways to be extraordinary and deliver a positive impact every day.

Bluejack Ranch is currently experiencing continued growth, innovation, and expansion. As the operation evolves, the essential duties and responsibilities of this position may be modified, expanded, or adjusted to meet the changing needs of the business. The responsibilities outlined below are intended to describe the primary functions of the role and should not be considered a complete list.

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Provide excellent service, and assistance to all members and guests. 

• Conduct oneself in a professional manner and maintain a professional image at all times.

• Maintain a clean-shaven appearance at the start of each shift to uphold company grooming standards and ensure a professional presentation.

• Be informed on and promote all club activities and services.

• Resolve member complaints and be a Bluejack National ambassador at all times

• Champion Bluejack customs, culture, and guidelines.

• Set-up and break down of practice grounds including but not limited to, driving range, “The Playground”, short game areas, practice putting green, golf performance center “The Place”.

• Picking range balls throughout the day and clean picking at night.

• Coordinating with the Starter to send groups to the golf course.

• Cleaning players clubs after each use and prior to leaving the range.

• Filling coolers with bottled water and ice stationed throughout the practice area.

• Clearing golf balls off putting green and chipping greens in-between player sessions.

• Updating yardages to target greens as necessary when the hitting stations move.

• Keeping outdoor furniture clean and presentable.

• Removing trash and other debris from practice grounds as necessary.

• Carrying a player’s bag to and from the cart when they arrive at the range.

• Picking up broken tees and divots from the tier after each member session.

• Additional duties as requested by Bluejack leadership.

Minimum Qualifications (Knowledge, Skills, and Abilities) 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prior experience in high-end golf/country club or hospitality industry is a plus

• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with members, management, staff, ownership, prospective members and vendors.

• Enjoy working with Members, guests, and children.

• Requires excellent oral and written communications skills.

• Excellent human relations skills, with a talent for motivating staff and members

• Good organizational skills with the ability to work independently as well as with a team.

• Ability to function under pressure, set priorities and adjust to changing conditions.

• High work ethic, with sense of responsibility for the role filled within our team.

EDUCATION:

High School diploma, GED certificate, or relevant work experience.

APPROXIMATE SCHEDULE AND HOURS:

Weekdays, weekends, and Holidays, schedule flexible as business dictates.

ADDITIONAL COMPENSATION:

Soliciting gratuities from members or guests is strictly prohibited and may result in disciplinary action up to and including termination of employment. Gratuities include items such as cash, favors, gifts, tickets to events and other forms of non-financial compensation.

BLUEJACK APPEARANCE AND GROOMING STANDARDS:

The ideal Bluejack candidate embodies our mission and cultural beliefs, demonstrating a genuine passion for hospitality. With authentic, heart-driven service, they help foster an atmosphere where members and guests can relax, recharge, and renew. Candidates should reflect the Bluejack brand in their appearance, behavior, and communication. We value a polished, conservative presentation: natural hair and nail colors, minimal jewelry, closed-toe professional shoes, and no visible tattoos or off-brand logos. Management reserves the right to uphold grooming and uniform standards that align with the club’s expectations.

LICENSES AND CERTIFICATIONS: 

Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.

Physical Demands and Work Environment  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Our property sits on 767 acres and features many indoor and outdoor facilities that make up the work environment.  While performing the duties of this position, the employee is regularly required to stand and move around for the entirety or majority of their shift. The employee may be working outside or inside and in different types of weather including excessive heat, cold temperatures, rain and sunshine. While performing the duties of this position, the employee is also regularly required to push, pull, bend, lift and/or move up to 50 pounds.  Likely this role will require the ability to drive a golf cart to transport from one area of the property to another in a safe and secure manner. 

·         This is a part-time job that will include weekends, weekdays, and Holidays. Schedule is flexible as business dictates.

ACKNOWLEDGMENT:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.