Player Assistance / Outside Services

Position Purpose & Summary

This position will contribute to the overall success of the golf operation, including participating in the member and guest experience while at Kissing Camels Golf Club. Members of the Player Assistance/Outside Services team will be responsible for providing exceptional, first-class service. THIS IS NOT A BEVERAGE CART ATTENDANT POSITION.

Essential Functions:

• Provide services to members/guests patronizing the golf course to include, but not limited to, loading, and unloading golf bags onto golf carts, and cleaning golf clubs before and after play.
• Provide additional service but not limited to, including cleaning and detailing golf carts, staging golf carts, assisting in the maintenance of the practice facility, maintaining rental club inventory, and overnight bag storage.
• Deliver service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Be informed on, promote club activities, and services
• Cleaning and prepping golf carts for daily use
• Staging golf carts
• Assist in general cart fleet maintenance
• Assist in the daily setup and overall experience of the driving range
• Setting up and breaking down – driving range stations
• Picking and cleaning golf balls – driving range
• Must be proactive in anticipating member/guests needs
• Effectively communicate all pertinent information amongst team members and supervisory staff
• Ability to work well under pressure and multi-task
• Must be highly service focused with a desire to engage with members & guests
• Demonstrate initiative and accountability
• Comfortable working in a fast-paced environment where continuous improvement is expected
• Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness a must
• Responsible for compliance requirements (breaks, time clock punches, uniform standards, etc.)
• Assist with member/guest service resolution (LEARN Model)
• Assist with daily golf bag movement tasks
• Emptying trash & folding laundry
• Responsible for all opening/closing shift tasks
• Greet every guest, member, and team member with service standards and set a positive tone for every interaction
• Provide extraordinary service that is "Enriching by Nature"
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values
• Be empowered to make things go right if they go wrong
• Give the guest/member a fond farewell
• Address feedback by utilizing the LEARN Model
• Demonstrate a professional appearance and be attentive to what matters most
• Comply with company policies and procedures
• Observe and adhere to safety guidelines

Marginal Functions:

• Perform other duties as assigned
• Interface positively with other departments, helping when needed
• Displays care for the use of equipment and maintains an organized and professional work environment

Position Requirements:

1. Minimum Knowledge & Skills:

• Writing - Communicating effectively in writing as applicable
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; generate alternative solutions to problems
• Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

1. Formal Education and Job-Related Experience:

• Minimum Education Requirement: High School Diploma or in progress of accomplishing

• License, Registration, and/or Certification Required: Valid Driver's License for a minimum of 1 year.

External and Internal Personal Contact:

1. Communications:
• Daily – Pre-shift meetings and stand-ups
• Weekly – Event summary and follow-up
• Occasionally – Participate in one-on-one coaching sessions

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

• Hospitality - We're passionate about delivering exceptional member/guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Go - We operate with a sense of urgency and discipline.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.