Platform Engineer III

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We're looking for a Platform Engineer III to join our Cloud Platform Infrastructure team, the group responsible for keeping our innovative systems fast, reliable, scalable, and secure. In this role, you will assist in building, shaping, and optimizing the critically important infrastructure that underpins a variety of Sinch products. You'll work closely with engineering teams to drive improvements, automate workflows, and ensure our systems meet the highest reliability standards.

This is more than just keeping the lights on. You'll be engineering the future of a platform trusted by developers and companies around the globe, solving complex distributed systems challenges, and driving real-world innovation in how communications infrastructure is built and operated.

Your Impact & Responsibilities  

• Collaborate with other teams to define and implement system requirements. 

• Design, build, and maintain cloud-based microservice infrastructure. 

• Automate routine operational tasks and remediation processes to improve efficiency and reliability. 

• Proactively identify and resolve issues, collaborate with support teams, other engineering teams, and use monitoring tools to ensure system health. 

• Ensure that datastores operate efficiently and meet performance and availability goals. 

• Plan and execute strategies to dynamically scale systems and infrastructure to match customer demand.

REQUIREMENTS  

• Strong background in cloud infrastructure and/or software engineering.

• Extensive experience working with cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.

• Expertise with containers and Kubernetes, including cluster management, security, autoscaling, deployment strategies, custom resource definitions, etc.

• Proficiency in using Infrastructure as Code (IaC) tools such as Terraform to manage infrastructure creation and improvements. 

• Hands-on experience with modern monitoring and observability tools such as Datadog, Prometheus, Grafana, and similar technologies. 

• Proven experience with various types of databases such MySQL, PostgreSQL, DynamoDB, Redis, Elasticsearch, etc.

• Familiarity with queue based processing and event workflows.

• Strong coding skills in at least one modern programming language (Python, NodeJS, Java, etc.). 

• Experience in running and maintaining production systems in a Linux environment and public cloud infrastructure. 

• Demonstrated expertise in architecting solutions for complex technical challenges, and the ability to lead initiatives from conception through to execution.

• Strong interpersonal and communication skills, with a history of building effective relationships with cross-functional teams. 

• Ability to mentor and guide junior engineers, and fostering a collaborative and inclusive team culture.

Preferred

• Deep understanding of Session Initiation Protocol (SIP) and other telephony patterns.

• Knowledge of open source telecommunications software, such as OpenSIPS and FreeSWITCH. 

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

OUR HIRING PROCESS 

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. 

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. 

• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. 

• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. 

• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. 

• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. 

• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. 

• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $100,000 - $150,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until September 23, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.