Pinter/MFD Field Service Technician

Job Title: Field Service Technician

Location: Cleveland, OH

Job Type: Hourly Consultant

Hours: 8 hour day M-F

Pay: $26.81

2 -5 years’ experience in servicing printers, hard copy devices, or imaging products preferred.
Strong electro-mechanical aptitude. Excellent driving record.  Sound administrative & computer skills. Microsoft Office Suites
is Desirable Experience and detailed knowledge of Lexmark printers desirable

Essential Functions:

Installs, operates, maintains, repairs, and modifies equipment.  Conducts technical analysis of

product implementations, modifications, and enhancements to product in accordance with

specific customer specifications and implementations.  Troubleshoots technical problems and

issues, determines technical solutions in accordance with product and customer specifications,

and recommends actions to company or customer representatives for coordinate product

solution.  Assess product needs in accordance with customer specifications.  Conducts technical

training and product briefing with customers, vendors, and company representatives.  Acts as

local on-site representative to customer's organization.

Responsible for the overall remedial and scheduled service for customer devices under contract.  Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

• Delivery and installation of printer supplies, maintains, repairs equipment.
• Conducts technical analysis of product implementations, to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solutions in accordance with product and customer specifications, and recommends actions to Lexmark representatives to coordinate product solutions.
• Assess product needs in accordance with customer specifications.
• Conducts technical training and product briefing with customers, vendors, and company representatives.

Responsibilities:

• Work within multiple systems to accept and respond to dispatched service and supply calls within Customer SLA commitments.
• Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical, and print quality specifications.
• Effectively schedule calls to manage SLA requirements across assigned activities.
• Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status, and closure.
• Assist customer with any reported issues or questions on customer products.
• Train Customer on appropriate usage of customer products & features.
• Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
• Follow prescribed administration procedures to ensure proper collection and reporting of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts return and tracking.
• Manage local part inventory and ensure accurate tracking of inventory levels and transactions.
• Provide Meter Reads on Devices as needed. Present a positive image through proper attire, communication skills and personal grooming.

Skills:

• 2 - 5 years’ experience in servicing printers, hard copy devices, or imaging products preferred.
• Strong electro-mechanical aptitude.
• Reliable Transportation Required
• Sound administrative & computer skills.
• Microsoft Office Suites is Desirable
• Experience and detailed knowledge of Lexmark printers desirable
• Ability to frequently and properly lift up to 60 pounds.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.