Physical Damage Specialist
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Vspec
Cedar Rapids, IA, US
Summary
The Physical Damage Specialist is responsible for writing virtual damage appraisals from photos and auditing collision repair estimates to ensure industry standards are met. They will also negotiate estimate revisions, process client billings, and provide technical support to clients and vehicle owners.
Job Description
Essential Duties & Responsibilities
The writing of virtual damage appraisals from photos, utilizing electronic estimating software
Audit collision repair estimates to ensure proper method of repairs, and adherence to industry standards
Utilize independent judgment and discretion to evaluate repair vs. replace decisions
Ensure that specific client requirements are applied to audit methodology
Gain acceptance for estimate revisions, or negotiate an acceptable alternative
Audit supplemental repair bills to evaluate validity and cost
Assist clients and vehicle owners with technical questions
Recommend indemnity payments to clients
Maintain thorough records for all relevant claim file activity
Approve and deliver final work product to clients
Process client billings
Key Competencies
Advanced understanding of collision repair practices and procedures
Advanced understanding of collision repair estimating practices and procedures
Ability to work effectively and productively in a remote “home office” setting
Strong interpersonal, verbal, and written communication skills
Effective problem analysis and problem-solving skills
Attention to detail and accuracy
Advanced customer service skills
Advanced negotiating skills
Strong multitasking and time management skills
Positive attitude and friendly demeanor
Experience, Education & Training
Technical degree in collision repair, or equivalent hands-on collision repair work experience
Minimum of 1 year collision repair estimating, or damage appraisal experience
Minimum of 1 year experience with electronic estimating software. CCC One Collision Estimating Software experience is desired
Possess active “damage appraisal” and/or “loss adjusting” licensing credentials; or ability to secure and maintain them if needed
