Personal Banker
Boost your chances before you apply.
Arbor Financial Credit Union
Otsego, MI, US
Summary
The Personal Banker serves as a trusted advisor to members, providing tailored financial solutions and managing account needs. They also support branch operations, including loan applications, digital banking education, and compliance with regulatory requirements.
Job Description
Description
Personal Banker Benefit Highlights
- Paid vacation, personal, sick, holiday, volunteer & birthday time off
- 401(k) with 6% match and 4% profit-sharing contribution
- Loan and mortgage discounts + higher rates for savings products
- Employee Assistance Program to prioritize your wellbeing
- Schedules that work around student classes
- Incentive bonus based on performance of the organization
Starting Wage: $19.00/ hour, based on experience
Location: Otsego, MI
About The Role
As a part-time Personal Banker, you’ll serve as a trusted advisor, delivering friendly, expert service and tailored financial solutions to help our members grow their financial wellbeing. You’ll support a range of member banking needs—including account management, loans, and digital banking—in a collaborative, professional setting.
Where You’re Headed
Start your journey at Arbor as a Personal Banker and grow right where you are – Personal Banker II growth track available (with pay increase) and Assistant Branch Manager promotions possible. With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.
What You’ll Do
- Build strong relationships with members to understand their financial needs and recommend appropriate products/services.
- Open and maintain various account types, such as checking, savings, IRAs, and trusts.
- Assist members with transactions, loan applications, and account inquiries, debit card replacements, online banking, and direct deposit letters.
- Educate and support members in using digital banking tools and services.
- Resolve account issues and debit card disputes efficiently.
- Ensure compliance with policies and regulatory requirements.
- Support branch operations through clerical tasks, balancing duties, and participation in audits.
Is This You?
- High School Diploma or equivalent
- 1 – 2 years’ experience in banking/financial services
- Strong communication/interpersonal, attention to detail, organizational, and problem-solving skills
- Proficiency with Microsoft 365 and basic computer operation
- Professionalism in conduct, communication, and appearance
- Ability to work collaboratively in a fast-paced environment with frequently changing priorities based on member needs
- Ability to be bonded
- Preferred But Not Required: Proficiency with Fiserv DNA; Associate or Bachelor’s degree (business, finance, or related); Experience with lending; Financial products/services knowledge
Hours: Flexible schedule 24-28 hours per week, with one Saturday off each month
Why Join Arbor?
For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.
We got our start in 1935 as the Kalamazoo School Employees Credit Union. Our goal: to meet the financial needs of local educators. Since then, our mission has evolved and we now provide services to all types of families and businesses across the state of Michigan. In 2016, we became Arbor Financial Credit Union. The new name was designed to change the perception that you had to be a teacher to join. With the reference to trees, we also wanted to reinforce our strong community roots, commitment to growth, and our environmentally friendly mindset.
Arbor Financial has ten branches within the south west MI area.
More than 40,000 people are Arbor Financial members.
The credit union has over $600 million in assets.
At Arbor Financial, we foster a can-do culture. It stems from the Core Values we instill in our staff:
• Work together.
• Do the right thing.
• Be creative.
• Have fun.
From the minute you walk through the door of one of our Michigan branches, you can feel the friendly vibe. Our employees go out of their way to meet your needs and treat you well. Call it the power of positivity. We think it's why our members are so loyal to Arbor Financial.
• We believe people have a right to expect a lot from institutions they do
business with.
• We focus on finding individualized financial solutions for families and
businesses of all types.
• We pride ourselves on providing members’ access to financial experts who
offer honest advice.
• We immerse ourselves in our communities with volunteer initiatives and
scholarship programs.
• We aim to enrich the lives of the people and communities we serve.
Learn more about Arbor Financial by visiting our website.
Founded
1935
Company size
201-500 employees
Industry
Finance
Org type
Nonprofit
Headquarters
Kalamazoo, MI
We got our start in 1935 as the Kalamazoo School Employees Credit Union. Our goal: to meet the financial needs of local educators. Since then, our mission has evolved and we now provide services to all types of families and businesses across the state of Michigan. In 2016, we became Arbor Financial Credit Union. The new name was designed to change the perception that you had to be a teacher to join. With the reference to trees, we also wanted to reinforce our strong community roots, commitment to growth, and our environmentally friendly mindset.
Arbor Financial has ten branches within the south west MI area.
More than 40,000 people are Arbor Financial members.
The credit union has over $600 million in assets.
At Arbor Financial, we foster a can-do culture. It stems from the Core Values we instill in our staff:
• Work together.
• Do the right thing.
• Be creative.
• Have fun.
From the minute you walk through the door of one of our Michigan branches, you can feel the friendly vibe. Our employees go out of their way to meet your needs and treat you well. Call it the power of positivity. We think it's why our members are so loyal to Arbor Financial.
• We believe people have a right to expect a lot from institutions they do
business with.
• We focus on finding individualized financial solutions for families and
businesses of all types.
• We pride ourselves on providing members’ access to financial experts who
offer honest advice.
• We immerse ourselves in our communities with volunteer initiatives and
scholarship programs.
• We aim to enrich the lives of the people and communities we serve.
Learn more about Arbor Financial by visiting our website.
Founded
1935
Company size
201-500 employees
Industry
Finance
Org type
Nonprofit
Headquarters
Kalamazoo, MI
