Person in Charge (PIC)

Description

Since 1968, Lynn’s Inc. & Affiliates has been committed to serving our communities with quality, integrity, and care. As part of that commitment, we strive to be the better choice for our customers, our employees, and the communities we serve. We are always looking for team members who share our values and take pride in their work. Please complete this application thoroughly—we look forward to learning more about you.

Lynn’s Inc. & Affiliates is an equal opportunity employer. We make employment decisions based on qualifications and business needs, without regard to any status protected by applicable law.

The Store PIC (Person-In-Charge) is responsible for supporting store leadership during assigned shifts by ensuring store operations, customer service standards, and company policies are properly followed. This role provides shift-level supervision and assists store personnel in delivering excellent service and maintaining efficient store operations.

The Store PIC reports to the Store Manager or designated supervisor and serves as a point of contact for operational questions, customer service needs, and store procedures during assigned work periods.

Requirements

  Customer Service Leadership

• Promote and maintain the highest standards of customer service within the store.
• Lead by example in providing friendly, knowledgeable, and helpful service to customers.
• Assist customers with product questions, store navigation, and service requests.
• Address customer concerns or complaints within company guidelines when store management is unavailable.

Shift Supervision & Operational Support

• Provide shift-level supervision and support to store employees during assigned work periods.
• Ensure employees follow company policies, procedures, and operational standards.
• Assist in coordinating store activities and tasks during the shift to maintain efficient operations.
• Support store leadership in implementing company decisions and operational directives.

Front-End & Transaction Oversight

• Approve or assist with transactions requiring supervisory authorization.
• Maintain security of company assets including cash, registers, and financial documentation.
• Assist employees with operational questions related to POS procedures and customer transactions.

Team Support & Training

• Provide guidance and support to employees during store operations.
• Assist with training employees in designated areas as directed by store leadership.
• Participate actively in the duties and responsibilities of the teams being supervised.

Store Operations Awareness

• Maintain awareness of store promotions, advertising items, and special displays.
• Demonstrate general knowledge of store products, services, and departments.
• Assist in maintaining smooth store operations by supporting multiple departments when needed.
• Remain flexible and responsive to changing operational needs during shifts.

Qualifications

• Prior retail experience preferred but not required.
• Demonstrated ability to provide excellent customer service.
• Ability to supervise or guide employees during assigned work shifts.
• Strong communication and problem-solving skills.
• Ability to remain flexible and assist with multiple operational tasks within the store.
• Must be at least 18 years of age or older.