Performance & Enrollment Sales - Member Services Manager

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement

D1 Training Prosper | Prosper, TX

About D1 Prosper

D1 Prosper is not a traditional gym. We are a coach-led athlete development system focused on long-term performance, structure, accountability, and measurable results for youth athletes and adults.

We are building a high-energy, high-accountability culture centered around:

• Athlete development
• Parent communication
• Performance tracking
• Elite customer experience
• Strong community presence

This role is ideal for someone who thrives in a fast-paced environment, connects naturally with people, and knows how to drive urgency, trust, and follow-through.

Position Overview

The Performance & Enrollment Lead is responsible for:

• Converting leads into memberships
• Conducting athlete/parent consultations
• Managing follow-up and communication
• Supporting member retention and experience
• Helping drive overall revenue growth inside the facility

This is a relationship-driven sales and operations role inside a performance training environment.

You will work directly with:

• Parents
• Student-athletes
• Adult members
• Coaches
• Local community relationships

Key Responsibilities

Enrollment & Sales

• Conduct athlete and parent consultations alongside coaches 
• Guide prospects through assessments and recommended training paths
• Follow up on leads, no-shows, and expired members
• Help drive PT, semi-private, and membership conversions
• Maintain high conversion standards and pipeline organization
• Execute phone, text, email, and in-person follow-up

Member Services

• Deliver high-level customer service and communication
• Help maintain a positive member experience from onboarding through retention
• Support member check-ins, account management, and scheduling
• Assist with retention conversations and roster management
• Coordinate parent communication and athlete milestone tracking

Facility & Culture

• Support a high-energy, team-first environment
• Maintain professionalism and urgency during peak hours
• Work closely with coaches and leadership
• Represent the D1 Prosper brand in a positive and professional way

Ideal Candidate

We are looking for someone who:

• Has strong people and communication skills
• Is confident in consultative sales
• Can build trust quickly with parents and athletes
• Thrives in fast-paced environments
• Is organized and detail-oriented
• Has follow-through and accountability
• Brings positive energy and professionalism daily

Preferred Background

Experience in one or more of the following is preferred:

• Performance training
• Membership sales
• Hospitality or customer service
• Youth sports
• High-ticket or consultative sales
• CRM or lead management systems

Compensation Structure

Compensation may include:

• Base pay + 
• Commission
• Performance bonuses tied to KPIs
• Growth opportunities within the organization

Key Performance Indicators (KPIs)

• Lead response time
• Consult-to-close conversion rate
• Monthly EFT growth
• PT / semi-private conversion
• Retention and member engagement
• Follow-up consistency and pipeline management

Schedule Expectations

This role includes afternoons, evenings, and occasional weekends based on facility needs and peak athlete traffic.

Peak operating hours are typically:

• 11:00AM– 7:00 PM weekdays (some Saturdays 9-12)

What Success Looks Like

Success in this role means:

• Strong lead conversion
• High member satisfaction
• Consistent follow-up
• Positive parent relationships
• Revenue growth
• Ownership mentality inside the facility

If you enjoy performance culture, relationship-driven sales, and helping athletes and families grow, we’d love to connect.

Apply today to learn more about the opportunity at D1 Training Prosper.