Per Diem Call Center Representative

Call Center Representative - Per Diem

The Call Center Representative provides a welcoming and positive first impression of One Community Health by processing incoming calls regarding One Community Health Services and assisting callers with establishing care, making appointments and other One Community Health related services.

This role is on-site at our Midtown location in Sacramento, CA (95811).

Essential Functions:

• For each incoming phone call it is the responsibility of the Call Center Representative to prescreen patients by conducting concise, courteous and informed interviews by obtaining pertinent information to determine appropriate actions required.
• Answers a high volume of incoming calls using proper telephone etiquette and workflow processes
• Directs calls to the correct person or department or assists caller with request.
• Determines how best to handle the phone call and takes necessary action.
• Updates patient demographics by asking open-ended questions.
• Schedules appointments as requested and in accordance to established guidelines.
• Verifies insurance eligibility for new and existing patients seeking to schedule an appointment
• Verify and properly document caller's information in accordance to company policy.
• Respond to patient inquiries and provide general information regarding services available at One Community Health.
• Conduct daily telephone appointment confirmations

Additional Duties

• Outreach calls and special projects as assigned.
• Full access to Client PHI (Provider Access). Authorized to read and write medical or social services provider notes on a client, as needed to provide care for that client.
• Bi-directional texting for appointment confirmations and scheduling

Education/Experience Required:

• High school diploma or equivalent
• Expertise in the following areas, typically gained from one year in a Call Center/ Customer Service role
  • De-escalation skills
  • Multitasking
• Strongly Preferred: Speakers of Spanish, Dari, or Pashto.

Preferred:

• Strongly Preferred: Speakers of Spanish, Dari, or Pashto.
• Medical terminology
• Effective communication skills including interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with courtesy and professionalism, both in person and on the telephone.
• Organizational skills to establish priorities for own work within the state guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of calls.
• Knowledge of medical and dental insurance and how to verify.
• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at [email protected].

Our Benefits

For more information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/recruitment

Additional Information:

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.