People Services Coordinator - Employee Relations
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LIFELONG LEARNING ADMINISTRATION CO
Lancaster, CA, US
Summary
The People Services Coordinator supports the administration of employee relations policies, conducts workplace investigations, and ensures timely resolution of employee issues. They also collaborate with leadership to analyze trends, manage documentation, and facilitate training programs to promote a positive organizational culture.
Job Description
Job Details: Job Location: LLAC [901] - Lancaster, CA, Position Type: Regular Full-Time, Salary Range: $32.29 - $43.05Hourly, Job Shift: Day, Job Category: Classified, LIFELONG LEARNING ADMINISTRATION CORPORATION
Full Time, Monday - Friday
This position offers a hybrid work arrangement, with on-site responsibilities determined according to program and site needs.
The Lifelong Learning Advantage
At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students.
Learn more about us at https://llac.org/
How You Will Make an Impact
The People Services Coordinator - Employee Relations support the implementation and administration of policies, procedures and programs that promotes a positive relation between employees and the organization. This position is the lead support to the department leadership on timely workplace investigation, timely resolution, and proper documentation of employee and employer relations issues. This position reports to the People Services Manager Employee Relations or designee.
RESPONSIBILITIES/DUTIES: This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Participates in employee relations related issues, which may include employee disciplinary action, conflict or grievance resolution, involuntary terminations
Support the human resource activities and ensures programs are administered fairly across the employee population
Intake, triage, and assist with employee complaints and manager recommendations
Participates in investigation into employee/employer misconduct
Liaison between employee and management
Maintain investigation notes and prepare investigation reports
Assists in the development of training programs that promote positive employee/manager relations, effective performance management, employee engagement and reduce turnover
Run reports from case management system to analyze data, identify trends, and provide metrics
Collaborate with leadership on status or findings of employee relations cases
Advise employees on human resources topics and organizational policies, or procedures
Ensure all documents related to cases are uploaded in case management system
Maintain accurate and timely documentation of employee relations cases in information systems or databases
Conducts or moderate employee surveys, focus groups, or exit interviews.
Establish and maintain positive Interpersonal relationships and advance Organization culture and values both internally and externally
Assist People Services Leadership with responding to DFEH, EEOC, DOL, and other legal claims
Coordinate employee-related aspects of involuntary terminations such as termination for cause and other Change in Employment Relationship actions
Keep current on Human Resources trends and legislation
Perform human resources activities
Administrative duties, responsibilities and activities may be assigned or changed from time to time
Qualifications:
SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:
Knowledge of State and Federal employment law
Knowledge of human behavior principles and performance
Knowledge of principles and procedures for human resources policies, procedures, and guidelines in handling employee relations
Strong understanding of the Organizations culture, business units, services, and products
Strong problem-solving, conflict resolutions skills and use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Strong documentation, records management, effective oral and written communication skills
Ability to collaborate with various levels of employees
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
Strong autonomy, reliable, responsible, dependable, and focused on excellent customer service
Exercise confidentiality of client, company, and employee information
MINIMUM QUALIFICATIONS:
High School diploma or GED; Associate Degree is preferred
3-4 years of human resources related experience including interacting with employees, explaining human resources services, organizational policies and procedures
Experience working in a large Organization with 1000+ employees
Proficient in Human Resources Information and databases
Proficient skills in MS Office (Word, Excel, PowerPoint, Outlook)
Ability to travel in performance of job duties is required
Prolong periods sitting at a desk and working on a computer
Ability to exert up to 10 lbs. of force (almost all office jobs) at times
PHYSICAL REQUIREMENTS:
Mental Demands: high workflow management, high project coordination, high people engagement
Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
Average Hearing: able to hear average or normal conversations and receive ordinary information
Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
Frequent multi-tasking, changing of task priorities, repetitious exacting work required
Working in a noisy, distracting environment with frequent deadline pressures
