People Assistant

People Assistant

Department: Business Services - Human Resources

Employment Type: Fixed Term Contract

Location: Bristol

Description

The level 1 People Assistant provides essential administrative and customer‑focused support to DACB.  This role is typically the first point of contact for colleague queries and supports day‑to‑day people processes, ensuring accuracy, confidentiality, and a positive colleague experience.

The People Support team is well-established and there are opportunities to work on projects, process improvements and to continuously develop. 

Key Responsibilities

Firm wide:

• Understands DAC Beachcroft is an international firm.  Works with awareness of this structure to operate as one team/brand.
• Actively operates in the best interests of the firm at all times internally and externally.
• Operates in a regulated environment, effectively managing risk and compliance issues including data security.
• Works in partnership with others to manage and mitigate commercial risk.

Main Responsibilities:

• Act as the first point of contact for People queries via email, phone or ticketing system.
• Collaborate as part of a team of People Assistants, using the systems in place to manage and respond to enquiries raised by colleagues and managers within the firm.
• Assist with the onboarding of new starters including completion of new starter paperwork and required proof of right to work documentation. Collating new starter information, signed contracts and ensuring all colleague information is received in a timely manner.
• Support with all aspects of the colleague lifecycle and processing changes.
• Generate People team correspondence to support People processes.
• Undertake administrative activity in support of core People processes e.g. induction, recruitment, training, probation, maternity, leaver processes.
• Ensure that People systems are updated and executed accurately in time for monthly payroll
• Accurate maintenance of electronic People files in line with data protection requirements. 
• Maintaining absence (holiday, sickness, unpaid leave) providing reports when required, escalating issues as appropriate.
• Escalate complex or sensitive queries/task to level 2 Senior People Assistants.
• Develop long-lasting working relationships with the Centres of Excellence and HRBPs
• Accurate and timely processing of requests in accordance with agreed SLAs.
• Proactively identify and contribute to enhancements to processes in order to improve team efficiency.
• Handling confidential information in line with the firms data security protocols.
• Supporting the wider People team with ad hoc project work and cyclical activities.
• Communicate effectively with the business to provide a professional and high quality service provision.

Skills, Knowledge and Expertise

• Previous People/Recruitment/L&D administration experience is desirable, ideally within a service delivery and team environment
• A client service-focused approach with an excellent eye for detail and a concern for quality and accuracy
• Experience in delivering outstanding customer service
• Good written and verbal communication skills
• Team oriented and collaborative with a flexible, can do attitude
• The ability to multitask and prioritise a full workload under pressure and the capability to work on own initiative
• Must have excellent IT literacy skills, particularly in Microsoft packages including Outlook, Excel and Word
• Experience of operational People/Recruitment/L&D systems is desirable
• CIPD qualified, or working towards qualification desirable