Peer Liaison

Job Description:

Title:  Peer Liaison

Classification: Non-Exempt

Wage: 19.07/hour

Scope of Position: Enhance engagement and provide overall support to peers participating in the PA CareerLink workforce services available through the Bartram Choice Neighborhoods Initiative.

Responsibilities

• Build and develop relationships through ongoing meetings with participants
• Attend CNI People team and resident council meetings as appropriate
• Utilize learned techniques to deliver customer-focused and customer driven goal planning
• Meet with Community Workforce Connector twice a week to discuss customer engagement best practices and those actively in services
• Engage customers both on-site and through email/phone/text to sign them up for PA CareerLink workshops, resume support, and job matching.
• Conduct outreach to increase enrollments, received services, and to capture outcomes such as training enrollment/completion and job attainment.
• Maintain timely and complete documentation of interactions with participants
• Collaborate effectively and communicate proactively with staff and participants
• Create and maintain an environment that promotes opportunities for quality interaction
• Establish clear expectations and encourage participant accountability
• Model positive, respectful, and professional behavior in all situations
• Demonstrate positive, pro-social interactions with participants, staff and community representatives
• Use language reflective of a commitment to diversity; demonstrate cultural competence
• Demonstrate allegiance to the policies, procedures and expectations of EDSI as well as partner agencies
• Other duties as assigned

Education and Experience Requirements

• Must be a resident of Philadelphia Housing Authority
• Demonstrated telephone and written communication skills
• Ability to work virtually and in-person required
• Comfortability with using Office365 and video conferencing required
• Able to demonstrate a positive professional attitude
• Customer Service skills required

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.