Pediatric Program Coordinator

Where You’ll Work

Are you ready to join a healthcare family where your values align with ours? At Dignity Health – Yavapai Regional Medical Center (DH-YRMC), now a proud part of CommonSpirit Health, a not-for-profit integrated healthcare provider, our core mission guides every decision and every interaction.

Here, you'll discover more than just a job; you'll find rewarding career opportunities across a comprehensive network of inpatient and outpatient services. From a vibrant community hospital, YRMC has grown into a leading regional healthcare system.

Today, that means you could be making an impact at:

• Two state-of-the-art acute care hospitals
• A robust network of primary and specialty care clinics
• Modern outpatient health and wellness services
• Acclaimed cardiac diagnostic centers
• Advanced outpatient medical imaging facilities

Elevate your career without sacrificing your quality of life. As you grow with YRMC, you'll find the Prescott area isn't just a place to work – it's an inspiring community designed for living, thriving, and embracing the outdoors. Imagine a charming blend of bygone appeal and modern amenities, coupled with four distinct seasons and nearly year-round sunshine perfect for every adventure.

Say hello to a relaxed lifestyle that empowers you to prioritize both your professional growth and family time. YRMC extends this inviting spirit within our walls, fostering a strong sense of family, and belonging among our team members.

Come experience the exceptional quality of life that YRMC and Prescott offer. Work at the heart of #hellohumankindness and discover where your career and well-being truly connect.

* Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

Job Summary and Responsibilities

As our Pediatric Program Coordinator, you will help the Partners for Healthy Students program coordinate and administer admitting, data acquisition and processing, accounting, fund-raising and public relations so they can efficiently provide healthcare services to patients/families, developing and implementing health education materials and programs for specific children/family populations.

Every day you will use Material Management's Systems for ordering and maintaining clinical and office inventories/supplies and manage internal program charges. You will be expected to (coordinate the reconciliation with Patient Financial Services, Materials Management, and dietary; provide oversight and guidance to school nurses and personnel with intake, eligibility, admission and referral processes; and facilitate referrals to community agencies when health and/or social issues are identified).

To be successful in this role, you must adeptly coordinate and administer all facets of the Partners for Healthy Students program, from admissions and financial management to direct patient care and the development of health education programs for children and families.

• Uses Material Management's Systems for ordering and maintaining clinical and office inventories/supplies. Manages internal program charges and coordinates the reconciliation with Patient Financial Services, Materials Management, and dietary. Manages inventory for clinical and office supplies at appropriate par levels.
• Responsible for oversight and coordination of the administrative activities of the respective area of responsibility for the Partners for Healthy Students program so that the operation runs efficiently. Provides oversight and guidance to school nurses and school personnel with intake, eligibility, admission and referral processes for the PHS program. Oversees and coordinates patient scheduling with school nurses, parents and school personnel.
• Responsible for responding to parent/patient inquiries and community inquiries regarding services and billing. Uses sensitive customer relation skills in managing parent/patient/community inquiries. Coordinates inquiries regarding services and manages customer relations when charges have been mailed in error. Coordinates inquiries regarding services, determining eligibility and scheduling if appropriate and necessary.
• Facilitates referrals to community agencies if health and/or social issues are identified in clinics. Coordinates linkage with appropriate community resources, including, but not limited to: Kidscare/AHCCCS, Yavapai County Community Health Services, ADHS Immunization Division and ASIIS, YRMC Ancillary Services, Arizona School for the Deaf and Blind, Lion’s Club, American Academy of Pediatrics’ Medical Services Project, Shriner’s Children’s Hospitals and Clinic, mental health providers, Child Find, Arizona Early Intervention Program and Physician offices for cases requiring referrals. Coordinates all dental services and referrals. Manages all referrals to appropriate community resources. Coordinates all referral processes following YRMC/HIPAA confidentiality guidelines.
• Coordinates and integrates all pertinent information. Maintains all medical records in a confidential manner. Manages medical information including scanning. Maintains efficiency in entering and accessing data in the EMR. Maintains appropriate medical record coding according to YRMC standards. Responsible for organization and maintenance of all PHS medical records according to Hospital/ Health Information Management's standards.
• Maintains clinical standards of care in recording any follow-up inquiries and appropriately documents in the medical record. Obtains appropriate current medical data (e.g. immunization records) for the delivery of quality health care.

Job Requirements

Required

• Two (2) years of experience as a Medical Assistant or Licensed Practical Nurse
• Two (2) years of clinical pediatric experience, preferably in a clinic, hospital, or school setting
• Experience utilizing reporting and query tools
• Driver's License: AZ (AUTO: AZ) 
• AHA Basic Life Support - CPR (AHA BLS)
• First Aid (FAC) 
• Certified Clinical Medical Assistant (CCMA) or Licensed Practical Nurse: AZ (LPN: AZ) or
• Registered Medical Assistant (RMA-AAH) or
• Registered Medical Assistant AMT (RMA) or
• Certified Medical Assistant AMCA (CMA-AMCA) or
• Certified Medical Assistant NHA (CMA-NHA) or
• National Certified Medical Assistant NCCT (NCMA) or
• Certified Medical Assistant AAMA (CMA) or
• National Registered/Certified Medical Assistant NAHP (NRCMA)
• Ability to work with children and families across all developmental levels. Ability to care for patients with infectious diseases
• Prioritizes and organizes complex duties and problem-solves in a competent, positive, professional, and creative manner. Strong office management and multitasking skills
• Excellent communication, interpersonal, and liaison skills, and ability to communicate effectively under stressful situations. Demonstrates flexibility, patience, humor, and strong stress management skills
• Ability to be objective in approach to all patients and families, regardless of socioeconomic background and health condition
• Ability to recognize and use medical terminology
• Willingness to learn to drive/operate a mobile clinic for emergency purposes only.
• Must have own transportation and automobile insurance
• Computer literacy and proficiency in Microsoft Windows and Google Workspace. Ability to accurately and efficiently enter and extract data
• Current AZ DPS level one fingerprint clearance card within seven (7) days

Preferred 

• One (1) year of healthcare administrative experience
• Electronic Medical Record (EMR) experience, Cerner Experience
• Licensed Practical Nurse: AZ (LPN:AZ)
• Bilingual in Spanish