Payment Management Specialist (Part-time)
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Foot Locker
Wausau, WI, US
Summary
The specialist verifies the validity of customer orders by contacting financial entities and processing chargebacks and disputes. They also handle customer inquiries via phone and email regarding canceled orders and general support.
Job Description
Overview
Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.
As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.
Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve.
Come change the game with us. Apply today!
We are looking to hire multiple part-time Payment Management Specialists, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.
This position is located on-site in our Wausau, Wisconsin office.
Schedule: Hours are available Monday-Friday 7:00am-7:00pm. You will set your own availability for scheduling during this timeframe with a minimum of 8 hours per week required.
Next available start date: Monday, September 14
Training: You will attend 3 weeks of Customer Care Training Monday-Friday from 1:00pm-5:30pm. Additionally, there will be at least one week of in-department training during your regularly scheduled shifts.
What our employees say they love most about working here:
- Their coworkers!
- The atmosphere: welcoming & sense of belonging
- Recognition and appreciation from leadership
- Problem-solving and helping customers
- Learning about the business
- Laid back environment
- Weekends off
Responsibilities
- Interact with customers through phone and email to determine the validity of an order
- Contact merchant bank, credit card issuers, and various financial entities to verify payment information
- Review and process chargebacks and disputes in accordance with merchant bank and PayPal guidelines
- Use a standard set of guidelines to research into account information, exercising sound decision-making in elevated situations to protect the assets of the company
- Answer incoming calls and emails from customers regarding orders that have been canceled for verification
- Assist with customer service phone call volume as needed
Qualifications
- Computer proficiency, including multi-tasking
- Positive attitude and solutions-oriented
- Strong written and verbal communication skills
- Professionalism while speaking with internal and external customers
#LI-AF1
Benefits
Pay rate: $16.00 / hr
- 30-50% employee discount
- Casual dress code – wear your sneakers to work!
- Opportunities for advancement
- Learning & development opportunities
- Education reimbursement program
- Referral bonus program
- Recognition and appreciation initiatives
- Employee Resource Groups
Foot Locker, Inc. is a leading footwear and apparel retailer that unlocks the “inner sneakerhead” in all of us. With approximately 2,500 retail stores in 26 countries across North America, Europe, Asia, Australia, and New Zealand, and a franchised store presence in the Middle East and Asia, Foot Locker, Inc. has a strong history of sneaker authority that sparks discovery and ignites the power of sneaker culture through its portfolio of brands, including Foot Locker, Kids Foot Locker, Champs Sports, WSS, and atmos.
Our corporate headquarters is in New York City. We have domestic U.S. offices in St. Petersburg, FL; Camp Hill, PA; Junction City, KS; Los Angeles, CA; and Wausau, WI. Our European head office is in Utrecht, The Netherlands and is staffed with professionals from over 30 different countries who live, eat and breathe sneakers. Our Asia Pacific head office is based in Brisbane, Australia. Together, we are a team of customer-obsessed-sneaker-experts responsible for creating meaningful connections and unrivaled experiences with the diverse communities we service.
We play to win and succeed as a team. We attribute our success to the drive and intelligence of our team members. We firmly believe that “everyone leads” at Foot Locker and are committed to leveraging the passions of our leaders across the globe. We offer our team members tools and resources to build their capabilities and cultivate a path for their career growth. We have and will continue to succeed as a great company through these ideals and strong leadership.
Relentlessly committed to fuel a shared passion for self-expression, we create unrivaled experiences at the heart of the sport and sneaker communities through the power of our people. If you want to be a part of something bigger than you can imagine, you’ve come to the right place. To learn more about the incredible impact we’re making on both our local and global communities, visit our Foot Locker LinkedIn Life pages.
Company size
10,001+ employees
Industry
Retail
Org type
Public Company
Headquarters
New York City, New York
