Patient Support Coord I
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Sonrava Health
Orange, CA, US
Summary
The Patient Support Coordinator manages patient communications regarding dental treatments, insurance inquiries, and appointment scheduling. They are responsible for maintaining high-quality service standards while performing outbound calls to ensure patient care completion.
Job Description
Overview
The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.
Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care.
Responsibilities
The primary role of the Patient Support Coordinator is:
- Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
- Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.
- Effectively navigate systems to lookup existing patients’ information in our dental systems
- Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
- Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
- Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations.
- Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
- Educate new and existing customers of any available plans, products, and services.
- Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.
- Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.
- Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
- Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
- Ability to remain focused and productive each day though tasks may be repetitive.
- Patient Support Coordinators will be an extension of the dental offices located nationwide.
- Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.
- All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings
- Experience with using Denticon and Genesys is highly preferred.
- Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies.
Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status. Part-time positions are also available. Must be available from 7AM – 6PM Eastern, Central and Pacific time.
- Paid Time Off (PTO)
- Medical and dental insurance
- Vision coverage
- 401K plan
- Highly competitive salaries
- KPI based incentive programs.
- Outstanding professional training
- Exceptional growth and career advancement opportunities
Western Dental & Orthodontics (including affiliates such as Brident & Vital Smiles) is one of the nation’s largest dental providers and the leader in accessible, affordable oral healthcare. With 350+ affiliated offices throughout CA, AL, TX, AZ, and NV, our network includes over 1200 dentists in which over 300 of them are Board Specialists. In California, we are the leading provider of services to both adults and children in the Medi-Cal Dental public insurance program that provides health care benefits for more than 13 million low-income individuals and families.
In addition to general dentistry, Western Dental offers orthodontics, oral surgery, pediatric dentistry, periodontics and endodontics. All services are backed by a unique quality assurance system that electronically monitors all patient visits, treatments and clinical performance to enable high-quality care.
Our Corporate Offices based in Orange, CA provide support to affiliated offices throughout various departments including: Operations, Human Resources, Marketing, Procurement, IT, Facilities, Revenue Cycle Management, Accounting, Quality Management, and more.
We’ve been making quality care more affordable since our founder, Dr. Curtis Beauchamp, opened his first office in 1903. A true visionary, he opened up dentistry to the people and championed the idea that everyone should have good oral health. He did it by delivering excellent care at affordable prices and letting his patients pay over time. Back then, they called it "Credit Dentistry.” These days, it's how almost all of us afford the braces, root canals and implants we need. By the 1930’s Dr. Beauchamp and his son, Dr. Robert F. Beauchamp, were treating thousands of patients at multiple locations. Fast forward to today, and we serve over 1 million people a year in five states. As a true Dental Home, we treat patients of all ages through our general and multi-specialty platform.
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Orange, CA
Western Dental & Orthodontics (including affiliates such as Brident & Vital Smiles) is one of the nation’s largest dental providers and the leader in accessible, affordable oral healthcare. With 350+ affiliated offices throughout CA, AL, TX, AZ, and NV, our network includes over 1200 dentists in which over 300 of them are Board Specialists. In California, we are the leading provider of services to both adults and children in the Medi-Cal Dental public insurance program that provides health care benefits for more than 13 million low-income individuals and families.
In addition to general dentistry, Western Dental offers orthodontics, oral surgery, pediatric dentistry, periodontics and endodontics. All services are backed by a unique quality assurance system that electronically monitors all patient visits, treatments and clinical performance to enable high-quality care.
Our Corporate Offices based in Orange, CA provide support to affiliated offices throughout various departments including: Operations, Human Resources, Marketing, Procurement, IT, Facilities, Revenue Cycle Management, Accounting, Quality Management, and more.
We’ve been making quality care more affordable since our founder, Dr. Curtis Beauchamp, opened his first office in 1903. A true visionary, he opened up dentistry to the people and championed the idea that everyone should have good oral health. He did it by delivering excellent care at affordable prices and letting his patients pay over time. Back then, they called it "Credit Dentistry.” These days, it's how almost all of us afford the braces, root canals and implants we need. By the 1930’s Dr. Beauchamp and his son, Dr. Robert F. Beauchamp, were treating thousands of patients at multiple locations. Fast forward to today, and we serve over 1 million people a year in five states. As a true Dental Home, we treat patients of all ages through our general and multi-specialty platform.
Company size
1,001-5,000 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
Orange, CA
