Patient Services Representative- Practice Operations- Remote Opportunity
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University of Maryland Emergency Medicine
Baltimore, MD, US
Summary
The representative manages incoming patient calls and conducts outgoing collection calls regarding account balances. They are responsible for resolving patient inquiries and performing account investigations and follow-ups.
Job Description
Answers incoming patient phones calls and make outgoing collection calls regarding balances due. Patient Services Representatives resolve patient questions; contacting appropriate sources when necessary. The representative will conduct such activities as account investigation, follow-up and collections on self-pay balances; and other duties as assigned.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED) preferred
- Three or more years of experience in a medical office directly related to Patient Services Department and Central Eligibility Team
For this position, we will consider residents of the states below:
Alabama
Delaware
Florida
Georgia
Maryland
Pennsylvania
Tennessee
Texas
Total Rewards
The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.
We aim to be the preeminent academic department of emergency medicine, renowned globally for unparalleled education, unrivaled patient-centered care, pioneering research, and for training the next generation of innovative leaders in medicine.
We are a multifaceted team of more than 80 faculty physicians shaping the future of emergency medicine. We teach at the bedside, in the classroom, and alongside colleagues at the local, national, and international levels. Over four decades, we have developed a well-earned reputation as top emergency medicine educators.
Our faculty are thought leaders who publish textbooks and articles in leading emergency medicine journals, lecture nationally and internationally, and produce web-based materials that are trusted by countless physicians around the world.
Every year, we treat more than 175,000 patients across the city of Baltimore—including at the University of Maryland Medical Center’s downtown and midtown campuses, Mercy Medical Center, and the Baltimore VA Medical Center. These facilities are enriched with state-of-the-art technology—from point-of-care ultrasound to hyperbaric chambers, advanced radiological and airway equipment, comprehensive stroke centers, and much more.
In addition to our highly regarded emergency medicine residency program, we host unique, combined multi-specialty training programs with internal medicine, internal medicine/critical care, and pediatrics. Our department also offers postgraduate fellowship training in Faculty Development, Simulation, Risk Management, Emergency Cardiology, Ultrasound, Administration, and Health Policy.
Our emergency medicine faculty are physicians—and so much more. We are educators, researchers, and healthcare administrators. We are entrepreneurs, policy experts, and medical informaticists. We are mentors, colleagues, leaders, and friends.
We are honored to serve our neighbors in Baltimore and the patients who trust us in their greatest times of need.
Founded
1984
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Baltimore, Maryland
We aim to be the preeminent academic department of emergency medicine, renowned globally for unparalleled education, unrivaled patient-centered care, pioneering research, and for training the next generation of innovative leaders in medicine.
We are a multifaceted team of more than 80 faculty physicians shaping the future of emergency medicine. We teach at the bedside, in the classroom, and alongside colleagues at the local, national, and international levels. Over four decades, we have developed a well-earned reputation as top emergency medicine educators.
Our faculty are thought leaders who publish textbooks and articles in leading emergency medicine journals, lecture nationally and internationally, and produce web-based materials that are trusted by countless physicians around the world.
Every year, we treat more than 175,000 patients across the city of Baltimore—including at the University of Maryland Medical Center’s downtown and midtown campuses, Mercy Medical Center, and the Baltimore VA Medical Center. These facilities are enriched with state-of-the-art technology—from point-of-care ultrasound to hyperbaric chambers, advanced radiological and airway equipment, comprehensive stroke centers, and much more.
In addition to our highly regarded emergency medicine residency program, we host unique, combined multi-specialty training programs with internal medicine, internal medicine/critical care, and pediatrics. Our department also offers postgraduate fellowship training in Faculty Development, Simulation, Risk Management, Emergency Cardiology, Ultrasound, Administration, and Health Policy.
Our emergency medicine faculty are physicians—and so much more. We are educators, researchers, and healthcare administrators. We are entrepreneurs, policy experts, and medical informaticists. We are mentors, colleagues, leaders, and friends.
We are honored to serve our neighbors in Baltimore and the patients who trust us in their greatest times of need.
Founded
1984
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Baltimore, Maryland
