Patient Services Rep (74067)

Job DetailsJob Location: Headquarters North Pointe - LANCASTER, PA 17601Education Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - Clerical 

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL), we’re more than just a medical practice—we’re a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity.

With five convenient locations—Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata—OAL offers a dynamic and patient-centered work environment. We’re proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons, but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center—NPSC—where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available.

When you join OAL, you're joining a respected organization where your work makes a difference. Whether you’re clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose—all in service of helping people live stronger, healthier lives.

Job Description

With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Greet patients and visitors in a prompt, courteous and helpful manner

Generating patient care forms and monitoring them for completeness and legibility.  Forwarding forms to correct departments / support staff

Prepare and distribute appropriate paperwork to the patient for signature and completion

Contact billing for inquiries from the patient

Monitoring patient wait times.  Alerting appropriate staff when wait times are excessive

Maintain patient waiting area.  Maintain coffee levels, magazines, and cleanliness of waiting area

Stocking stations when required

Verify demographic and insurance information and update as necessary in EMR

Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR

Verify current information for upcoming appointments.

Complete daily reminder calls for patient appointments

Scanning of patient medical documents for Intake, as directed or required

Complete and verify meaningful use fields are completed for compliance

Collect appropriate copays and Medical Records fees

Obtain HIPPA release documentation, verification of identity for Medical Records

Update insurance if missing or inaccurate from EMR system and report to billing.

Scheduling follow-up appointments and tests, helping patients secure referrals when necessary

Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.

Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities

Keeping records of money collected.  Balancing receipts at the end of shift

Other duties as assigned.

About You:Required Education and Experience:

High school diploma or GED is required.

Minimum one year of customer service is required

Preferred Education and Experience:

Medical background preferred

Associate’s and/or a Bachelor’s Degree is preferred.

Strong computer skills

Excellent communication skills

Our Commitment to Inclusion

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [email protected].