Patient Services Coordinator/Customer Service Coordinator
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Physical Therapy & Sports Medicine Centers
Groton, CT, US
Summary
The Patient Services Coordinator is responsible for managing front desk operations, including greeting patients and handling incoming calls. They also assist with administrative tasks such as scheduling appointments, processing payments, and maintaining accurate patient data in the electronic medical record system.
Job Description
Patient Services Coordinator (Healthcare Front Desk) – Part-Time
PTSMC Groton is looking for a Part-Time Patient Services Coordinator (PSC) to join our team.
If you’re friendly, organized, and enjoy helping people, this could be a great opportunity to join a growing healthcare organization. As a PSC, you’ll be an important part of the patient experience; welcoming patients when they arrive, helping them navigate the administrative side of their care, and working closely with our physical therapists and clinic team.
About the Role
The Patient Services Coordinator is a key, customer service focused role providing exceptional patient experiences while keeping our front desk running smoothly.
You’ll be responsible for a variety of medical reception, patient scheduling, customer service, and administrative duties, including:
- Greet patients and visitors in a friendly and professional manner
- Check patients in and out of their appointments
- Answer and appropriately route incoming phone calls
- Schedule, reschedule, and confirm patient appointments
- Assist patients with registration, intake, and insurance forms
- Verify and maintain accurate patient information
- Enter and update patient information in our electronic medical record (EMR) system
- Collect copayments and other patient payments
- Communicate with patients regarding appointments, paperwork, and general questions
- Work closely with physical therapists and other clinic staff to support a smooth patient experience
- Maintain an organized, welcoming, and professional front desk environment
What We’re Looking For
Ideal candidates will have:
- Previous experience in a medical office, healthcare, front desk, reception, customer service, or administrative role preferred
- Strong communication and customer service skills
- Excellent attention to detail and organization
- Comfort using computers and learning new software systems
- Ability to multitask and stay organized in a busy environment
- A professional, positive, and team-oriented attitude
- Ability to handle sensitive patient information with professionalism and discretion
- Previous physical therapy or healthcare work experience is a plus
Why Join PTSMC?
PTSMC is a physical therapist-owned outpatient physical therapy practice that has been serving patients since 2000. With 37 locations throughout Connecticut, we’ve also expanded across the border bringing our patient-centered approach to Massachusetts communities.
We’ve been recognized as a Top Workplace for 14 consecutive years and a Top Workplace USA for the past 5 years, recognition that reflects the supportive, collaborative culture we work hard to create.
Our mission is simple: to improve the quality of people's lives through:
- Unmatched experiences
- Clinical excellence
- Lifelong relationships
Our “PT for Life” Culture
At PTSMC, we believe in treating everyone, patients & coworkers, with compassion, respect, and professionalism. We work as a team, support one another, and believe that great patient care starts with great employee experiences.
If you’re looking for a medical receptionist, healthcare front desk, patient coordinator, or customer service role where you can make a difference in patients’ experiences every day, we’d love to hear from you!
Learn More About PTSMC
🌐 www.ptsmc.com
📱 Follow us on Facebook, Instagram, and LinkedIn
Come be part of something bigger—where clinical excellence meets lifelong relationships!
Join an organization that has been named a Top Workplace CT for 14 consecutive years and a Top Workplace USA for five consecutive years.
Our Mission is to improve the quality of people's lives by providing:
• Unmatched experiences
• Clinical excellence
• Lifelong relationships
Who We Are
Physical Therapy & Sports Medicine Centers is Connecticut's largest private-practice physical therapy company with 35 locations around the state serving more than 20,000 patients every year. President Alan Balavender, a physical therapist himself, purchased and started the first PTSMC clinic in Waterbury in 2000. Balavender established a 'partnership model' that supports physical therapists who want to own and operate their own clinics, and has since helped more than 25 clinicians realize that goal.
Our Reputation
PTSMC has achieved a reputation as a leader in healthcare throughout the state of CT, improving the quality of life for our patients with a 'patient-centric' approach to physical therapy. Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery.
PT for Life Culture
At PTSMC, we are always building our 'PT for Life' culture. 'PT for Life' is our philosophy for how we treat each other and our customers, be they patients, friends, family or clients. We are proud to be named a 'Top Workplace' in Connecticut for 14 consecutive years - a distinction made even more meaningful by the fact that it is earned through employee feedback on factors such as job-satisfaction and work environment. We are also proud to have earned a 'World Class' designation by Net Promoter Score, an internationally recognized customer satisfaction survey, as well as a 5-star average review on Google. It is our commitment to provide excellent care and service to all who interact with PTSMC - from the first touchpoint to the moment a patient leaves feeling better - and to build lifelong relationships along the way.
Founded
2000
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
West Hartford, CT
Join an organization that has been named a Top Workplace CT for 14 consecutive years and a Top Workplace USA for five consecutive years.
Our Mission is to improve the quality of people's lives by providing:
• Unmatched experiences
• Clinical excellence
• Lifelong relationships
Who We Are
Physical Therapy & Sports Medicine Centers is Connecticut's largest private-practice physical therapy company with 35 locations around the state serving more than 20,000 patients every year. President Alan Balavender, a physical therapist himself, purchased and started the first PTSMC clinic in Waterbury in 2000. Balavender established a 'partnership model' that supports physical therapists who want to own and operate their own clinics, and has since helped more than 25 clinicians realize that goal.
Our Reputation
PTSMC has achieved a reputation as a leader in healthcare throughout the state of CT, improving the quality of life for our patients with a 'patient-centric' approach to physical therapy. Our aim is to return individuals to work, athletics, activity level and the lifestyle they enjoyed prior to pain, injury or surgery.
PT for Life Culture
At PTSMC, we are always building our 'PT for Life' culture. 'PT for Life' is our philosophy for how we treat each other and our customers, be they patients, friends, family or clients. We are proud to be named a 'Top Workplace' in Connecticut for 14 consecutive years - a distinction made even more meaningful by the fact that it is earned through employee feedback on factors such as job-satisfaction and work environment. We are also proud to have earned a 'World Class' designation by Net Promoter Score, an internationally recognized customer satisfaction survey, as well as a 5-star average review on Google. It is our commitment to provide excellent care and service to all who interact with PTSMC - from the first touchpoint to the moment a patient leaves feeling better - and to build lifelong relationships along the way.
Founded
2000
Company size
201-500 employees
Industry
Hospitals and Health Care
Org type
Privately Held
Headquarters
West Hartford, CT
