Patient Services Coordinator, Proton

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Patient Services Coordinator provides cross-functional support to the Patient Registration, Care Coordination, and Health Information Management teams as assigned. General responsibilities include providing excellent customer service, managing the reception and registration of patients at the front desk, collecting patient payments, facilitating a calm and safe environment, promoting positive patient and visitor experience, scheduling patients for internal and external appointments, and processing patient health information.

ESSENTIAL FUNCTIONS:

• Promptly answers telephone calls and greets patients in a courteous, efficient manner. Routes calls and messages to appropriate employee or department.
• Documents patient information in appropriate clinical and business applications with accuracy.
• Collects patient payments; ensures accurate cash counts, credit card transactions, patient receipts, and documentation on deposit slips and payment logs.
• Collaborates effectively with team members to coordinate internal and external patient care activities.
• Promotes the safety of facility occupants, adhering to visitor registration procedure, performing routine disinfection procedure of high-contact surfaces, and promptly reporting incidents and unsafe conditions.
• Facilitates the comfort of lobby occupants, fostering a calm environment and ensuring availability of beverages, snacks, and appropriate reading materials.
• Schedules internal and external patient appointments as ordered or requested by the provider.
• Contacts patients to remind, confirm, and reschedule upcoming appointments.
• Processes incoming and outbound patient health records.
• Demonstrates excellent customer service, responding promptly to patient and team member requests.
• Promotes positive patient experience, encouraging patients and involved caregivers to participate in patient satisfaction surveys.
• Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Opens and distributes mail if necessary.
• Functions as a preceptor to newly hired staff.
• Adheres to all Tennessee Oncology policies and procedures.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• Proficient use of computer technology
• Professional appearance and communication
• 5 years of medical office or transferrable experience
• Customer Service
• Dependability
• Effective task prioritization

PREFERRED QUALIFICATIONS:

• Tertiary degree or diploma in a related area of study
• Conflict management

PHYSICIAL REQUIREMENTS:

Job Title: Patient Services Coordinator

Physical Activity Required 

Amount of time 

None 

Less than 1/3 
(Occasionally) 

1/3 to 2/3 
(Frequently) 

More than 2/3 
(Regularly) 

Standing 

  

X

  

  

Walking 

  

X 

  

  

Sitting 

  

  

  

X  

Finger or manual dexterity 

  

  

X  

Repetitive finger motion 

  

  

  

X  

Lifting or exerting force 

  

  

  

  

    Up to 10 pounds 

  

X 

  

  

    Up to 25 pounds 

  

X 

  

  

    Up to 50 pounds 

X 

  

  

  

    Up to 100 pounds 

X 

  

  

  

    Over 100 pounds 

X 

  

  

  

Reaching or stretching 

  

 X 

  

  

Climbing or balancing 

 X 

  

  

  

Crouching or stooping 

  

 X 

  

  

Speaking 

  

  

  

X 

Hearing 

  

  

  

X 

Seeing (with correction) 

  

  

  

X