Patient Services Coordinator II

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

 Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.  If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! 

Brief Description: 

This position is responsible for handling customer service inquiries on the phone from a variety of callers. place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed. Employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume. 

Specific job duties:

•  Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
• Accurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients.
• Maintain accurate and complete documentation and system records of all inquiries.
• Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
• Place outbound phone calls for clarification on any issues involving program guidelines.

Desired Skills and Qualifications:

• High school degree or equivalent
• 2 – 3 years of customer service experience
• Proficiency with personal computers; excellent written and verbal communication skills
• Ability and willingness to work a flexible schedule to cover peak times
• Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
• Ability to adapt to new situations that may arise due to program changes
• Pharmacy Tech license as needed for specific programs

Benefits: 

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.  

Here are some of the exciting perks UBC offers: 

• Remote opportunities 
• Competitive salaries 
• Growth opportunities for promotion 
• 401K with company match
• Tuition reimbursement Flexible work environment 
• (Paid Time Off)
• Paid Holidays 
• Employee assistance programs  
• Medical, Dental, and vision coverage 
• HSA/FSA 
• Telemedicine (Virtual doctor appointments) 
• Wellness program 

• Adoption assistance
• Short term disability 
• Long term disability 
• Life insurance 
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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Shift Hours - 9:30am-6pm EST, however will need to cover between the hours of 9am-6pm EST as needed.