Patient Service Specialist

Job Details: Job Location: Lowell - Portland, ME, Salary Range: Undisclosed, Come join the team at Maine Eye, home to Maine’s #1 Surgery Center for 2026 and proudly recognized among the top surgery centers in the nation!

NO NIGHTS and NO WEEKENDS!

Are you a people person who enjoys helping others and providing exceptional customer service? Maine Eye is looking for a friendly, professional, and dependable Medical Receptionist to join our team.

Healthcare experience is not required—we provide on-the-job training! If you have experience in customer service, reception, retail, hospitality, healthcare, or another people-focused environment we want to hear from you.

The Patient Service Specialist is the first person a patient meets and is responsible for greeting patients, collecting demographic information, instructing, and directing patients at the central check-in station, and providing warm and inviting atmospheres for all who enter the practice. This position works normal business hours Monday – Thursday 7:30 AM – 4:30 PM and Friday 7:30 AM – 4:00 PM. Flexibility within the schedule is needed from time to time to meet business goals and provide exceptional patient service.

Responsibilities include and are not limited to:

Greet patients, visitors, and vendors upon arrival, ensuring a welcoming and friendly environment.
Efficiently check-in patients using office procedures, confirm all required information is accurately entered into the system.
Verify and update patient information in the Practice Management system.
Verify and update insurance information in the Practice Management system.
Check the required PCP referrals, confirm their validity.
Ensure POA and Minor Proxy Authorization documentation is on file, as necessary.
Collect copays and outstanding balances due at the time of service.
Obtain signatures for consents and authorizations.
Address questions, concerns, and feedback promptly and professionally.
Educate patients about office hours, policies, and services offered.
Direct patients and visitors to appropriate locations or staff members for further assistance
Perform clerical tasks such as data entry, answering the phone, making copies, and collecting necessary paperwork.
Operating computer, photocopier, and fax machine
Using knowledge of insurance and referral requirements to accomplish daily tasks
Using knowledge of POAs and Guardianship to perform duties
Using proper grammar, spelling, and punctuation to type patient information and messages for physicians and staff
Other duties as assigned by supervisor.

Requirements:

Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
Ability to communicate and speak clearly and concisely.
Exceptional customer service skills
Ability to exercise judgement, initiative, and possess critical thinking skills.
Professional communication with internal and external contact and patients.
Diligence and accuracy in a fast pace, multi-tasking environment is essential.

Experience Requirements:

On the job training provided.

Educational Requirements:

High school diploma or equivalent required.

Pay Range:

$18.00 - $26.38

Benefits & Perks

At Maine Eye, we value our employees and are proud to offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Benefits available to eligible employees may include:

Medical and Dental Insurance
401(k) Retirement Plan with company match up to 5%
Company Profit Sharing
Paid Time Off (PTO)
9 Paid Holidays plus a Floating Holiday
Company-Paid Life Insurance
Company-Paid Short-Term Disability
Long-Term Disability
HSA with Company Contribution
FSA, LPFSA, HRA & Dependent Care Accounts
Pet Insurance
Professional Development Opportunities
Employee Discounts
Wellness Benefits
Employee Recognition Program
And More!

Why Maine Eye?

At Maine Eye, you’re more than the person checking patients in—you’re an important part of creating a welcoming and positive experience from the moment a patient walks through our doors.

Daytime hours. No nights. No weekends. On-the-job training.

Whether you already have healthcare experience or are looking for an opportunity to start a career in healthcare, we want to hear from you.

Ready to join Team MEC? Apply today!
Qualifications: