Patient Service Representative
Boost your chances before you apply.
ADVENT
Appleton, WI, US
Summary
The representative will serve as the welcoming face of the clinic, responsible for greeting patients, checking them in using the EHR system, and managing patient flow for a smooth clinic experience. Key duties also include coordinating sleep study devices, handling documentation, answering calls, and supporting daily clinic operations.
Job Description
Description
Rediscover Purpose with ADVENT
At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.
Now Hiring: Patient Services Representative
Location: Appleton, WI with occasional coverage in Green Bay and Plover
Be the welcoming face that sets the tone for a patient's entire experience at ADVENT. As a Patient Services Representative, you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.
What You’ll Do:
- Greet patients warmly and check them in using our Electronic Health Record (EHR) system
- Coordinate and order sleep study devices and upload reports into the system
- Review upcoming schedules to confirm insurance and patient documentation are complete
- Schedule appointments and manage patient flow for a smooth clinic experience
- Answer incoming calls and provide overflow support to the call center as needed
- Open and close the clinic following established protocols
- Ensure proper documentation, process payments, and support daily clinic operations
- Order medical supplies and pharmaceuticals as needed
- Room patients
- Safety and sanitation of clinic
What You Bring:
- Required - Minimum of 1 year experience working in a medical or healthcare setting
- Strong time management skills and the ability to multitask effectively
- Experience working with performance-based goals or metrics
- A customer-first mindset and excellent communication skills
- Tech-savvy with experience in Microsoft Office and Electronic Health Records
- High attention to detail and accuracy
- A problem-solver who thrives in a fast-paced environment
- A positive, team-oriented attitude and strong work ethic
- Valid driver license
Why Choose ADVENT:
- 16+ days PTO (prorated first year) + paid holidays
- Health, dental, and vision coverage with employer-paid HRA
- 401k match & life insurance
- Regular business hours - no nights or weekends
- A culture that values solutions and encourages growth
- Schedule: Monday - Friday, 8am-4:30pm
- This is a full-time, 32hr flex position
Explore more at: ADVENT Careers Website
ADVENT knows you want to be your best self. We understand your inability to breathe freely and sleep well hinders your quality of life, which is why we pioneered simple in-office sinus and snoring solutions to help you live the life you were meant to live. Schedule your appointment, stop living in a pharmacy aisle and get back to your life, so you can enjoy the big moments and small ones, too.
Founded
2015
Company size
11-50 employees
Industry
Medical Practices
Org type
Privately Held
Headquarters
Diamond Bar, California
ADVENT knows you want to be your best self. We understand your inability to breathe freely and sleep well hinders your quality of life, which is why we pioneered simple in-office sinus and snoring solutions to help you live the life you were meant to live. Schedule your appointment, stop living in a pharmacy aisle and get back to your life, so you can enjoy the big moments and small ones, too.
Founded
2015
Company size
11-50 employees
Industry
Medical Practices
Org type
Privately Held
Headquarters
Diamond Bar, California
