Patient Service Representative

Job Details: Job Location: DE - Wilmington - Wilmington, DE, Education Level: High School, Salary Range: $17.00 - $19.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, Join a Healthcare Team Where You Belong
At Center for Vein Restoration (CVR), our mission is simple but powerful: to improve lives every day. Every patient we care for inspires us to do more, give more, and be more for them and each other. As the nation’s premier physician-led vein center, we combine cutting-edge, outpatient vascular treatments with compassion, integrity, and trust to make a meaningful difference in the communities we serve.

CVR is the place to grow if you're searching for a healthcare role where purpose and work-life balance are valued. With no nights, no weekends, and no on-call requirements, our structured schedule options (think 4-day work week or 10-hour shifts) support a full, rewarding life outside of work. With healthcare jobs near you across 110+ locations, we offer meaningful careers in a collaborative, patient-centered environment.

Our Patient Services Representatives Enjoy:

Fast paced, learning work environment
No weekends/no nights
Bonus eligibility
Medical, Dental & Vision insurance
Tuition reimbursement
401k Program
PTO + 8 paid holidays
Centers closed for holidays
Opportunity for continued growth & development

Schedule and Locations:

Tuesday - Friday
7 AM - 5:30 PM
Four 10-hour shifts

Responsibilities:

Patient Service Representatives greet patients in a friendly and professional manner and check in/out
Ensure that all CVR policies and procedures are distributed, understood, and implemented by all assigned center staff members
Ensure compliance in all assigned centers that all patient charts are up to date, HIPAA compliant, proper input of demographics, procedures, payments into NextGen
The Patient Service Representatives will review scheduling and financial responsibilities and referrals with each patient throughout care.
Send precertification forms at the close of business daily to the Precertification Department to account for all patients that require authorization prior to services being rendered
Ensure that daily close tasks are completed, including fee tickets, billing tasks and operative notes
Review future schedules to confirm that all patients have been preauthorized for treatment
The Patient Service Representatives will obtain all new patient forms, properly update in NextGen/EHR; ensure that patient records are up to date in EHR/ NextGen
Collect necessary paperwork for patient appts such as authorizations, referrals, etc.
Collect copays and patient balances at time of service
Schedule and confirm appointments; collect email addresses from patients

Qualifications: Minimum Requirements:

Minimum 1 year administrative or customer service experience, preferably in a medical setting
Must have reliable transportation to clinics that may not be accessible by public transportation
Must be able to travel between CVR clinics.
Spanish fluency preferred