Patient Service Representative

Job DetailsJob Location: NORTH PUTNAM FAMILY HEALTHCARE - BAINBRIDGE, IN 46105Job Shift: Day

Job Summary:
Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Job Duties/Responsibilities:
 

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Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members

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Efficiently conducts check-in, check-out, and rescheduling procedures

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Verifies insurance coverage

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Collect copays and balances at time of appointment

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Answers, triages, and appropriately routes incoming calls

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Explains office policies, insurance coverage, and services available to patients

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Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider

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Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)

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Receives, reviews, and distributes documentation to appropriate staff members in a timely manner

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Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation

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Follows established protocols for opening and closing office

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Performs other duties as assigned

Qualifications

Education Experience:
HS Graduate or Equivalent

Years of Related Experience:
None

License/Certificate Required:
No

Driver's License Required:
Yes

Travel Requirements:
>25%

Age Requirement:
18+

Job Requirements:
 

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Accurate data entry

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Ability to multi-task

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Excellent organizational and time management skills

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Strong attention to detail

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Ability to work well with a rural health/diverse population.

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well-rounded personality

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Ability to work in a fast-paced environment

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Ability to work with integrity, professionalism, and confidentiality

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Abides by all hospital policies and procedures

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Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred Skills:
 

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Knowledge of medical terminology

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Familiarity with Allscripts, Epic, CPSI

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Exceptional customer service skills

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Knowledge of Medicare, Medicaid, and other insurances