Patient Service Representative
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COMMUNITY HEALTH CENTER OF LUBBOCK INC
Lubbock, TX, US
Summary
The Patient Service Representative manages administrative tasks including scheduling appointments, processing payments, and greeting patients. They act as the primary point of contact for guests and maintain detailed client records within a healthcare setting.
Job Description
Job DetailsJob Location: CDC - Lubbock, TX 79403Education Level: High SchoolJob Category: Admin - ClericalThe Patient Service Representative (PSR) is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The PSR schedules patient appointments according to Provider availability, explains intake forms to new patients and processes payments after treatment.
As client-facing professionals, PSRs play a key role in representing the health center within the community. Duties and responsibilities for this role typically include:
Greeting patients professionally both in person and on the phone
Checking patients in and out
Answering telephones, distributing messages, and making appointments
Collect and records charges
Providing computer entry services
Applying screening procedures requiring application of computerized systems and evaluation of client income and verification of coverage
Maintaining detailed records and tracking of client information
QualificationsEducation: High School graduate or GED. Preferred two semesters of college or four semesters of vocational training.
Licensure: N/A
Experience: Minimum two years’ work experience in a clerical position. Post high school education may be substituted for this requirement.
Language: English; bilingual (English/Spanish) preferred.
Travel: Occasionally; valid Texas drivers’ license and current auto insurance required; must have reliable and safe transportation.
Hours of Work: 8am-5pm M-F with some weekend/evening work.
KNOWLEDGE/SKILLS
Knowledge
Basic knowledge of HIPAA.
Working knowledge of computers and general office equipment.
Skills
Strong organization skills.
Able to handle multiple tasks at once.
Ability to deal with tough situations with composure.
Excellent public relations, communication, computer, basic math, and writing skills.
Demonstrate excellent customer service skills and cultural competency.
Active listening.
Speech Recognition: The ability to identify and understand the speech of another person.
BENEFITS
Our full-time staff enjoy a competitive compensation package, which includes the following benefits:
Health Insurance
Dental Insurance
Vision Insurance
Health Savings Account
Company Paid Life Insurance
403(b) Retirement Plan
403(b) Retirement Plan Contribution
Company Paid Short and Long-Term Disability Insurance
Company Paid Accidental Death and Dismemberment (AD&D) Insurance
Paid Time Off Bank
Holiday Pay
Extended Medical Leave
Bereavement Leave
Employee Assistance Program and Emotional Health Support Line
Workers’ Compensation Insurance
Professional Liability Insurance
Legal Insurance
Gym Membership Discount
Incentive Pay
CHCL's mission is to provide quality primary and preventative health care services to those in need. If you are aligned with CHCL's mission and love working in a fast-paced clinic setting, please apply today.
CHCL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
In 1992, Community Health Center of Lubbock (CHCL) was formed by the Lubbock Indigent Healthcare Coalition to respond to the growing needs of the medically under-served. This coalition was made up of many individuals and organizations from across Lubbock.
Over time, the needs of the community grew and, in November 2001, CHCL began providing direct patient care to accommodate this growth. In September 2004, the Chatman and Parkway Clinics became part of CHCL. The Community Dental Clinic began seeing patients in March 2005 and, in July 2008, construction on the Arnett Benson Medical and Dental Clinic was completed. After receiving New Access Point funding, CHCL opened the 96 West Clinic in February 2012 and West Medical and Dental Clinic in April 2012.
Since 1998, CHCL has been accredited by The Joint Commission, which is the accrediting body for healthcare organizations across the world. Many members of the Board of Directors live in the under-served areas and have experienced firsthand the needs of our patients.
CHCL's mission is to "provide quality primary and preventive healthcare services to those in need." We do so through a commitment to our values - teamwork, service, and excellence.
Founded
1992
Company size
51-200 employees
Industry
Medical Practices
Org type
Nonprofit
Headquarters
Lubbock, Texas
In 1992, Community Health Center of Lubbock (CHCL) was formed by the Lubbock Indigent Healthcare Coalition to respond to the growing needs of the medically under-served. This coalition was made up of many individuals and organizations from across Lubbock.
Over time, the needs of the community grew and, in November 2001, CHCL began providing direct patient care to accommodate this growth. In September 2004, the Chatman and Parkway Clinics became part of CHCL. The Community Dental Clinic began seeing patients in March 2005 and, in July 2008, construction on the Arnett Benson Medical and Dental Clinic was completed. After receiving New Access Point funding, CHCL opened the 96 West Clinic in February 2012 and West Medical and Dental Clinic in April 2012.
Since 1998, CHCL has been accredited by The Joint Commission, which is the accrediting body for healthcare organizations across the world. Many members of the Board of Directors live in the under-served areas and have experienced firsthand the needs of our patients.
CHCL's mission is to "provide quality primary and preventive healthcare services to those in need." We do so through a commitment to our values - teamwork, service, and excellence.
Founded
1992
Company size
51-200 employees
Industry
Medical Practices
Org type
Nonprofit
Headquarters
Lubbock, Texas
