Patient Service Representative
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RALEIGH MEDICAL GROUP PA
Cary, NC, US
Summary
The Patient Service Representative manages efficient patient flow, including check-in/out procedures, payment collection, and insurance verification. They also handle telephone inquiries, update patient demographics, and coordinate with the clinical team to ensure high-quality patient care.
Job Description
Job Details: Job Location: FAMILY DERMATOLOGY CARY - CARY, NC, Salary Range: Undisclosed,
Patient Service Representative Family Dermatology
FLSA Classification
Non-Exempt
Department
Family Dermatology
Location
In office-Cary, NC
Summary
The Patient Service Representative is responsible for accommodating timely, efficient, and courteous patient flow in the office, including the check-in/out process, collection of payments, and the maintenance of patient insurance and other demographic information, and answering, forwarding, or handling telephone calls for the department.
Essential functions
Efficiently answer and direct telephone calls and/or take messages when appropriate.
Return patient calls when appropriate.
Enter and/or update patient demographics when necessary assuring accuracy and completeness.
Process and reassign incoming patient requests via the patient portal and website.
Submit new patient requests to the appropriate physician(s) via EHR.
Verify insurance eligibility via the PM system at the time of same day appointment scheduling.
Process appointment cancellation line information.
Process prescription refill request line information.
Attend departmental and practice/team meetings.
Participate in interdisciplinary customer service training.
Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
Additional duties may be assigned as needed.
Competencies
High school diploma or equivalent.
One year of medical office experience and EHR experience
Speak clearly and concisely in person and on the phone.
Maintain confidentiality of sensitive information.
Report to work at the scheduled time and seldom be absent from work.
Be depended upon to complete work in a timely, accurate, and thorough manner.
Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
Exhibit a professional manner in dealing with others and work to maintain constructive
Supervisory responsibilities
None
Physical requirements
Sitting for approximately 90% percent of the day.
Prolonged periods of standing, bending, and reaching.
Lifting up to 50 pounds.
Viewing computer screens for long periods of time.
Hand dexterity.
Fine motor skills.
Corrected vision and hearing to normal range.
Required education
High School diploma or equivalent.
Basic computer skills.
Preferred education and experience
Windows-based software proficiency.
EEO statement
Raleigh Medical Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.
This job description is provided to outline what is expected of the employee in this role during their employment with Raleigh Medical Group and is not to be construed as an employment contract or guarantee of continued employment. This job description is not designed to be all-inclusive of the responsibilities, duties, and activities of the position, this is subject to change.
Qualifications:
