Patient Scheduling Coordinator

Overview

UnityPoint Clinic

Patient Scheduling Coordinator 

Cardiology Clinic - Sunnybrook

Sioux City, IA

Monday-Friday 8:30AM-5PM

Full-time + benefits 

The Patient Scheduling Coordinator is responsible for managing complex patient scheduling, including multiservice appointments, diagnostic tests, and surgeries, ensuring timely access and adherence to regulatory requirements. The role verifies insurance coverage, secures prior authorizations, and updates patient data in the Electronic Medical Record (EMR) system, ensuring accuracy and compliance. The role also coordinates with clinic staff, mentors junior staff, and contributes to process improvements to optimize patient scheduling and access. 

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.  

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:      

• Expect paid time off, parental leave, 401K matching and an employee recognition program.   

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.  

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.   

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. 

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Manages complex scheduling and rescheduling of appointments, procedures, diagnostic tests, surgeries, and hospital admissions across multiple providers.
• Greets and checks in patients, assists with forms, and prioritizes urgent or high-priority cases to support timely access.
• Coordinates multi-service appointments and phone calls to efficiently schedule procedures and services.
• Works with patients and clinic staff to ensure accurate, timely scheduling and completion of pre-certifications, insurance, and financial requirements.
• Provides patients with appointment details, procedure instructions, and pre-visit requirements, answering questions and resolving concerns.
• Verifies insurance coverage, obtains prior authorizations, and coordinates interpreter services and special accommodations as needed.
• Maintains accurate patient scheduling, demographic, insurance, and procedure information in the EMR; identifies when outside records are needed.
• Audits patient records for accuracy and compliance with organizational policies, HIPAA, and regulatory standards.
• Organizes and maintains department records in accordance with regulatory requirements.
• Prepares and distributes patient outcome reports and coordinates timely follow-up with patients and providers.
• Provides guidance and mentorship to staff to support efficient scheduling workflows.
• Identifies opportunities and contributes to process improvements that enhance scheduling efficiency and patient access.

Qualifications

• High School Diploma or equivalent required. 
• Associate’s degree in Business Administration, Healthcare, or other related field preferred - not required
• Customer service experience or health care experience required
• Experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, and maintaining medical records preferred.