Patient Safety Applications Administrator (100% Remote)

InterAction24 is hiring for a Patient Safety Applications Administrator for an immediate, high-priority 6-month contract opportunity with a very strong likelihood of multi-year extensions.

We are looking for a true backend IT Applications Administrator who acts as the primary resolver for system incident tickets, builds workflows, manages user permissions, and maintains application health. If you are a functional user who simply opens tickets for a separate IT group when a system bug occurs, this role will not be a match. We need the technical specialist who actually receives and resolves those tickets.

 Location & Schedule

• Work Location: 100% Remote (Must reside within the United States).
• Time Zone: Must be willing and able to work standard business hours aligned with Central Time (CST).
• On-Call Responsibilities: Includes a scheduled on-call rotation for critical infrastructure incidents, which includes some weekends.

Core Responsibilities

• Backend Ticket Resolution: Act as the Tier 2/3 technical application owner receiving, diagnosing, and resolving complex functional issues escalated by business units.
• System Configuration & Workflows: Design, configure, test, and deploy automated backend workflows, business logic tables, validation rules, custom fields, and layout modifications.
• Identity & Access Management: Provision, audit, and modify user access controls, functional roles, security profiles, and permission hierarchies.
• Analytics & Reporting: Build custom compliance reports, data summaries, and key performance dashboards from scratch for operational stakeholders.

Required Qualifications (Top Hard Skills)

• 4+ Years of Technical Application Administration: Direct hands-on backend experience provisioning infrastructure settings, modifying core master files, and managing system release updates.
• 4+ Years of Patient Safety / Risk Event Software Experience: Broad hands-on experience maintaining healthcare compliance, clinical incident tracking, or risk management tools. Direct administrative experience with Riskonnect or Midas platforms is required.
• 4+ Years of Healthcare Provider Industry Knowledge: Extensive workflow understanding gained inside hospital networks, healthcare systems, or clinical provider environments.

Highly Desired Nice-to-Haves

• Riskonnect Platform Administration: Direct configuration experience built specifically on the Salesforce-based Riskonnect architecture (highly preferred).
• Epic Systems Certifications: Active or prior certifications in ClinDoc, Orders, or Ambulatory models.
• Educational Background: Bachelor’s Degree in Computer Science/IT, or a clinical degree (RN / BSN).

This is a remote position.