Patient Relations Interpreter - Spanish Speaking - Emergency Medicine - Arroyo Grande Community Hospital

Arroyo Grande, CA – Seeking Patient Relations Interpreter for Spanish Speaking Patients

Everybody Has A Role To Play In Transforming Healthcare

As a Patient Relations Interpreter, you play a vital role in supporting our patients and healthcare team to ensure all needs and questions are communicated thoroughly, allowing our patients to make fully informed decisions about their healthcare. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 900 practices across the country, serving 14.5+ million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Clearly, precisely, and verbally interpret between source and target languages in person and over the phone.
• Clearly and precisely read written medical documents out loud in both languages.
• Attend mandatory ongoing educational and training sessions to improve health literacy and ability to accurately translate between source and target languages in the health care setting.
• Establish and maintain quality service and positive interaction with all patients, visitors, health care providers, clinical employees, and other hospital staff.
• Maintain strict patient confidentiality in accordance with Vituity’s and the hospital’s policies and standards.
• Establish relationships with and serve as point of contact for patients.
• Assist in translating medical text and instructions between source and target languages on behalf of the physician or health care providers.
• Clearly communicate the purpose of and services available to non-native-language -speaking patients, family members, and caregivers.
• Work with the patient to coordinate transition into or out of a care setting by following instructions they received from a medical professional. This may include faxing information, obtaining records or test results, arranging transportation, coordinating durable medical equipment (DME), scheduling and confirming appointments, and other patient related duties as designated.
• Practice regular communication with care team members to provide feedback around process improvement of services offered within the community, and to expand knowledge of those services that can better serve the patient and increase effectiveness of the role.
• Remain aware of and develop relationships with community resources and services offered, such as (and not limited to) mental health, housing, food, and employment assistance, and provide information on such services to patients as needed.
• Receive patient requests for assistance and refer patients to appropriate member of the care team for resolution unless can resolve on his/her own and within the scope of the position.
• Maintain documentation of all client encounters in designated software program and complete reporting requirements according to program standards.
• Fully disclose relevant training, experience, and credentials to help patients understand the scope of services the employee is qualified to provide, and refrain from any activity that could be construed as clinical in nature. 

Required Experience and Competencies

• High school diploma or GED required.
• Demonstrated oral proficiency in English required.
• Demonstrated competency in Spanish required.
• Strong interest in language services, health sciences, or public health preferred.
• One (1) year of experience in a customer service-based position preferred.
• Knowledge of medical terminology.
• Knowledge of and ability to abide by Health Insurance Portability and Accountability Act of 1995 (HIPAA) privacy rules.
• Ability to demonstrate verbal and written fluency and grammar proficiency in English (source language) and target language (e.g., Spanish) prior to hire.
• Ability to complete (upon hire) the hospital-administered medical translation training, pass the related exam, and provide a copy of the certification for personnel files within 30 days of starting work to continue employment in this position.
• Ability to translate critical medical information precisely and accurately from English (source language) to target language (e.g., Spanish).
• Strong interpersonal skills, flexibility, and customer service orientation.
• Active listening skills.
• Excellent communication skills, tact, stress management skills, and the ability to relate well with diverse personalities and cultures.
• Ability to interact and communicate with people in person and over the telephone, often in stressful situations.
• Ability to maintain confidentiality of records and information.
• Ability to work outside of normal working hours as needed.

The Practice

French Hospital Medical Center – San Luis Obispo, California

Arroyo Grande Community Hospital – Arroyo Grande, California

• 42-bed hospital and Stroke Center.
• 18-bed Emergency Department.
• Annual volume of 35,000 with a daily ED volume of 95.
• ACEP Geriatric Certified.
• Very high patient satisfaction; consistently performs well in throughput.

The Community

• Arroyo Grande, California, is a charming place to work and live, offering a mix of small-town charm, beautiful scenery, and a welcoming community.
• Known for its historic village area, Arroyo Grande features antique shops, cozy cafes, and local events like farmers' markets and concerts in the park.
• The town is just minutes from Pismo Beach, where residents can enjoy the coastline, surfing, and ATV riding on the Oceano Dunes.
• Nearby, wine enthusiasts can explore the Edna Valley wine region, famous for its picturesque vineyards and tasting rooms.
• A short drive brings you to landmarks like Hearst Castle in San Simeon and the stunning trails of Montana de Oro State Park.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Outstanding Paid Time Off: Start at 4 weeks’ PTO, Paid holidays, Sabbatical
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Commuter Benefits Program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

Salary range for this role is $25.00 per hour. Please speak with a recruiter for more information.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.