Patient Registration Specialist - Physical Therapy

Patient Registration Specialist – Physical Therapy

Full-Time & Part-Time Opportunities Available

Join the Team at UBMD Orthopaedics & Sports Medicine

UBMD Orthopaedics & Sports Medicine is seeking enthusiastic, customer-focused Patient Registration Specialists to join our growing Physical Therapy team. As the first point of contact for our patients, you play a vital role in creating a welcoming, professional experience while ensuring our clinics operate efficiently.

We are looking for dependable, organized professionals who thrive in a fast-paced healthcare environment, enjoy working with people, and are committed to delivering exceptional customer service.

Travel Requirement

This position requires flexibility to work at any of our Physical Therapy locations based on operational needs. Candidates must be willing to travel to the following clinics:

• Brookbridge Physical Therapy
  5959 Big Tree Road, Orchard Park, NY 14127
• 716 Health Physical Therapy
  111 N. Maplemere Road, Williamsville, NY 14221
• Depew Physical Therapy
  5102 Transit Road, Depew, NY 14043
• Canalside Physical Therapy
  100 Washington Street, Buffalo, NY 14203

Position Summary

The Patient Registration Specialist serves as the face of our Physical Therapy practice by providing outstanding customer service while coordinating front office operations. This role is responsible for greeting patients, scheduling appointments, verifying insurance, maintaining accurate medical records, and ensuring an efficient patient registration process.

Success in this position requires excellent communication skills, attention to detail, the ability to multitask, and a genuine commitment to providing an exceptional patient experience.

Primary Responsibilities

Patient Registration & Customer Service

• Welcome patients with professionalism, warmth, and compassion.
• Register, check in, and check out patients accurately and efficiently.
• Verify and update patient demographic information, insurance, pharmacy, primary care physician, and referring provider information.
• Ensure all required documentation, including HIPAA acknowledgments, financial policies, consent forms, and annual updates, is completed accurately.
• Answer incoming telephone calls and respond to patient inquiries professionally.
• Schedule, reschedule, and confirm patient appointments.

Insurance & Medical Records

• Verify insurance eligibility and benefits prior to appointments.
• Obtain referrals and authorizations as required.
• Review patient documentation for completeness and accuracy before filing into the electronic medical record.
• Scan, fax, copy, and electronically manage patient documentation.
• Review and process electronic triage messages.

Administrative Support

• Maintain accurate patient records within the electronic medical record system.
• Collaborate closely with therapists, providers, and clinical staff to ensure efficient patient flow.
• Assist with additional front office responsibilities to support clinic operations.
• Float between Physical Therapy locations as needed to ensure appropriate staffing coverage.

Qualifications

Education

• High School Diploma or GED required.

Experience

• Minimum one year of medical reception, patient registration, or customer service experience preferred.
• Previous experience in a Physical Therapy, Orthopaedic, or healthcare setting is strongly preferred.
• Experience using electronic medical record systems such as Medent or Epic is preferred.

The Ideal Candidate Will Demonstrate

• Exceptional customer service with a patient-first attitude.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Professionalism, reliability, and a positive attitude.
• Ability to remain calm and efficient in a fast-paced environment.
• Strong computer skills and comfort learning new technology.
• Flexibility to work at multiple clinic locations based on business needs.
• Ability to work both independently and collaboratively within a team.

Why Join UBMD Orthopaedics & Sports Medicine?

At UBMD Orthopaedics & Sports Medicine, you'll become part of the largest orthopaedic practice in Western New York, working alongside a dedicated team committed to providing outstanding patient care. We offer a collaborative work environment where teamwork, professionalism, and exceptional service are valued every day.

If you're looking for an opportunity to make a difference in patients' lives while working with an outstanding healthcare team, we'd love to hear from you.