PATIENT REGISTRATION REPRESENTATIVE

Job DetailsJob Location: Chicago, IL 60608Salary Range: $19.00 - $19.00 HourlySUMMARY:

Will be responsible for providing patients with superior customer service that support Alivio Medical Center’s operations; act as a liaison between patients, providers, and staff members by providing prompt and professional service; be responsible for maintaining patient demographics, insurance records, and performing duties associated with payment entry, schedules, and protecting patient confidentiality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Greet and interact with patients, visitors, and staff in a pleasant and professional manner.
Checks in patient with or without appointment
Registers new and established patients including newborns.
Pre-registers new schedule patients and newborns
Verifies patient’s demographics in the Practice Management system every visit.
Creates cases (i.e.Title X Family Planning) and OB
Collects, and updates patient insurance card/information or alternative method of payment.

Into the Practice Management system every visit

Collects payment prior to the office visit and gives receipt when payment is collected.
Balance monies with daily and deposit slip report; secures positing or retrieve charges as needed. 
Secures all cash collections and deposit envelope monies in the safe 
Assist patients, or refer them as necessary, with questions and completion of forms or applications related to their insurance coverage, including Sliding Scale, Medicaid Presumptive Eligibility (MPE) and Newborn applications, Manage Care Primary Care Provider transfer requests, (PCP)
Assist Clinical staff with Emergency medical card coverage.
Checks patient out; schedules return appointment, as needed.
Answers telephones, schedules appointments and takes messages to the providers by sending messages electronically.
Process missed appointments and notified the provider by sending flags electronically.
Verifies appointments by making the second call the day of the appointment.
Utilize text messaging platform to accommodate patient needs and appointments, run broadcast message for cancellations.
Utilize Medfusion Patient Portal to accommodate patient needs and appointments.
Log in to phone system and all available queues.
Calls should be answered in a polite, professional manner.
Complete Patient Survey
Monitors supply levels and equipment operation; notifies supervisor as appropriate for re-supply or for equipment maintenance.
Performs other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:  

Manages and supervises staff listed below, including hiring, training, evaluating and managing performance to meet departmental efficiency and performance measures in keeping with the Union Collective Bargaining Agreement (CBA), Personnel Policies and Procedures and prevailing employment laws as appropriate.

None

KEY INTERRELATIONSHIPS:

Patient Services Manager
Medical Providers
RN’s and Medical Assistants

Full-Time Benefits:

Paid Time off (Vacation, Paid Sick Leave and Paid Leave)
Full Health Benefits (Medical , Dental , Vision, Disability, Life Insurance. )
403B Retirement Plan.

QualificationsWORKING CONDITIONS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

QUALIFICATIONS:

Education:

High School Diploma or equivalent Medical Office Assistant program

Certification or Licensure:

N/A

Experience:

At least one-year experience in customer service, or Medical Office

Special Training:

N/A

Demonstrated Competencies:

Must have good organization and clerical skills as well as excellent communication skills.  Fluent in English/Spanish; orally and written.