Patient Registration Representative
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Mark Twain Medical Center
San Andreas, CA, US
Summary
The Patient Registration Representative is responsible for ensuring a positive patient experience by accurately collecting demographic and financial information. They must verify insurance, explain hospital policies, and maintain precise records within the ADT system to ensure regulatory compliance.
Job Description
Where You’ll Work
Founded in 1951, Dignity Health – Mark Twain Medical Center is a 25-bed, acute care, nonprofit hospital located in San Andreas, California. Serving more than 90,000 patients annually, the hospital offers a full range of services, including cancer care, emergency care, and orthopedics. Mark Twain Medical Center also operates four Family Medical Clinics offering exams, immunizations, and care for minor injuries. Mark Twain Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation, and it is the only medical facility in Calaveras County.
One Community. One Mission. One California
Job Summary and Responsibilities
As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.
- Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
- Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
- Properly identifies the patient to ensure medical record numbers are not duplicated.
- Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
- Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
- Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
Job Requirements
Required
- High School Graduate or GED
- Minimum one (1) year of experience working ina hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
Preferred
- Two (2) years of experience working ina hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
