Patient Information Representative Per Diem

Job DetailsJob Location: BHI Bristol Hospital Main Campus - Bristol, CT 06010Position Type: Per DiemEducation Level: High SchoolJob Shift: AnyAt Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Job Summary:

Bristol Health is looking for Patient Information Representatives. In this role, you will be the first point of contact for patients, visitors, and staff, providing essential information and assistance. Your exceptional communication skills and friendly demeanor will contribute to creating a welcoming and helpful environment for all individuals entering our hospital

Essential Job Functions and Responsibilities:

Greet and welcome patients, visitors, and staff as they enter the hospital
Creation of visitor badges by running patient and / or visitor identification through badging system
Provide accurate and up-to-date information regarding hospital services, departments, and directions
Assist patients and visitors in locating their desired destinations within the hospital
Answer phone calls and respond to inquiries, providing information or directing calls to the appropriate departments or personnel
Maintain a neat and organized information desk area, ensuring that brochures, maps, and other informational materials are readily available
Coordinate with other hospital staff to ensure smooth patient flow and address any concerns or issues promptly
Handle complaints or difficult situations with professionalism and empathy, escalating matters to the appropriate individuals when necessary
Maintain confidentiality and adhere to privacy regulations when handling patient information
Stay updated on hospital policies, procedures, and safety protocols
Notifies support services (EVS, Engineering, etc) when their attention is required.

QualificationsQualifications:

This position requires the ability to multitask, handle inquiries efficiently, and always maintain a professional and courteous attitude
High school diploma or equivalent
Excellent verbal and written communication skills
Strong interpersonal skills and the ability to interact effectively with individuals from diverse backgrounds
Proficiency in using computer systems and basic office software
Exceptional problem-solving skills and the ability to remain calm under pressure

Bristol Health Mandated Educational Requirements:

General orientation at time of hire.  Fire/Safety/Infection Control annually. Similar programs deemed appropriate by management. Ongoing leadership training.

Physical Requirements:

Manual dexterity.  Vision corrected to comply with State of CT driver’s license standards.  Capable of hearing and verbally communicating.

Work Environment:

Normal patient care environment.

Cognitive Requirements:

Mental flexibility to perform diverse duties. Good communications skills, written and oral and ability to follow written and oral instructions. Able to remain calm and make appropriate decisions in emergency situations.  Good organizational skills along with basic computer skills.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.