Patient & Family Concierge
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UPMC
Pittsburgh, PA, US
Summary
The Patient & Family Concierge provides compassionate support to patients and visitors by managing administrative tasks and acting as the primary front desk contact. Responsibilities include stocking patient rooms, managing inventory, answering phones, and assisting with patient belongings and facility navigation.
Job Description
Join our team as a Part-Time Patient & Family Concierge!
UPMC Children's Hospital is currently seeking a Part-Time Patient & Family Concierge (PFC) for our Emergency Department. Rotating, evening, weekend, and holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $19.00/hr.
The PFC is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The Emergency Department PFC will be primarily focused on administrative tasks, including answering the phone, answering questions, stocking patient rooms and supply areas, and serving as the primary point of contact at the front desk.
Primary Responsibilities:
- Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality.
- Serve as a resource for hospital policies, visiting hours, directions, and more.
- Handle patient belongings tracking, parking validations, scooters, and meal tray delivery.
- Clean and organize patient rooms, public areas, and other spaces; replenish supplies and report maintenance needs.
- Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates.
- Answer phones, respond to patient call lights.
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High School diploma or equivalent or one year of previous job experience required in lieu of HS Diploma/GED.
Licensure, Certifications, and Clearances:
- Clearances with renewal:
- 31, 33, 34, & 73
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
Company size
10,001+ employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Pittsburgh, PA
