Patient Coordinator
Boost your chances before you apply.
Simply Dental
VT
Summary
The Patient Coordinator manages the front desk, handles patient scheduling, and ensures smooth communication between patients and the clinical team. They are also responsible for managing patient accounts receivable, including billing, collections, and explaining financial options.
Job Description
Job Details: Job Location: NBR-Pediatric Dentistry and Orthodontics - NewBritain, CT, Salary Range: $20.00 - $24.00Hourly, Job Category: Health Care, At Pediatric Dentistry and Orthodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in. This person will have a a strong focus on patient accounts receivable, including patient billing, collections, payment follow-up, and resolution of outstanding balances. If you thrive in a fast-paced, patient-focused environment, we’d love to meet you.
Candidates fluent in Spanish or Polish are strongly encouraged to apply!
Schedule: Monday 8:00 AM–5:00 PM; Tuesday & Wednesday 8:00 AM–6:00 PM; Thursday 8:00 AM–5:00 PM; every other Friday 8:00 AM–5:00 PM; rotating Saturdays 8:00 AM–1:00 PM.
Responsibilities
Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments
Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
Maintain accurate patient records and ensure all processes align with HIPAA standards
Contribute to a clean, organized, and professional front office environment
Support the team with onboarding, training, and day-to-day office operations
Perform other duties and responsibilities as assigned by management
This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.
Full-time Benefits
We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:
Health insurance starting on your first day of employment
Vision insurance
Paid vacation time
Paid holidays
Paid sick time
Dental and orthodontic benefits
401(k) retirement plan with employer contribution
Consistent, set schedule
#simplyden
Qualifications:
Previous experience in a dental office setting is preferred
Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired
Proven ability to manage a busy schedule and multitask in a fast-paced environment
Strong communication skills with the ability to confidently speak with patients about treatment and finances
High attention to detail and accuracy in handling patient information and payments
Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients
Comfort using practice management software and standard office tools
Simply Orthodontics specializes in braces and Invisalign® for children and adults in Massachusetts, Connecticut, and New Hampshire.
At Simply Orthodontics, our mission is to provide each one of our patients with the most exceptional orthodontic care imaginable. We recognize the significance of receiving orthodontic treatment, so having our patients feel comfortable when they step into our office is of the utmost importance. We take pride in our fun, family-like atmosphere, our commitment to cleanliness and sterilization, the individualized care from staff to patient, utilizing only the latest and most innovative tools and technology, and always staying up to speed on regulations and protocols.
Our team is continuously educated in their field, as we know it is imperative to be able to deliver that education to a potential patient that is considering orthodontic treatment.
We enjoy knowing that our relationships do not end the day braces are removed, and we look forward to every healthy, confident smile we see after each experience at Simply Orthodontics.
.
Founded
2005
Company size
51-200 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Hopkinton, Massachusetts
Simply Orthodontics specializes in braces and Invisalign® for children and adults in Massachusetts, Connecticut, and New Hampshire.
At Simply Orthodontics, our mission is to provide each one of our patients with the most exceptional orthodontic care imaginable. We recognize the significance of receiving orthodontic treatment, so having our patients feel comfortable when they step into our office is of the utmost importance. We take pride in our fun, family-like atmosphere, our commitment to cleanliness and sterilization, the individualized care from staff to patient, utilizing only the latest and most innovative tools and technology, and always staying up to speed on regulations and protocols.
Our team is continuously educated in their field, as we know it is imperative to be able to deliver that education to a potential patient that is considering orthodontic treatment.
We enjoy knowing that our relationships do not end the day braces are removed, and we look forward to every healthy, confident smile we see after each experience at Simply Orthodontics.
.
Founded
2005
Company size
51-200 employees
Industry
Business Consulting and Services
Org type
Privately Held
Headquarters
Hopkinton, Massachusetts
