Patient Care Coordinator Ophthalmology and Elective Vision Services

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance

Patient Care Coordinator – Ophthalmology and Elective Vision Services

Luxor Eye Institute | Bakersfield, California | Full-Time

Guide Patients Through Life-Changing Eye Care

Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.

This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.

This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.

What You Will Do

• Guide patients through the consultation and treatment process
• Educate patients about recommended procedures and service options
• Schedule consultations, treatments, and surgical appointments
• Follow up with patients who have not yet scheduled
• Coordinate referrals from optometrists and other providers
• Maintain communication with referring offices
• Track leads, consultations, conversions, and pending decisions
• Discuss financing and payment options when appropriate
• Document every patient interaction accurately
• Coordinate with physicians, technicians, front desk staff, and leadership
• Prevent patients from being lost because of poor follow-up
• Support premium cataract, LASIK, ICL, and dry eye service growth

What Success Looks Like

Within your first 90 days, you should be able to:

• Manage an assigned patient pipeline independently
• Follow up with every pending patient on schedule
• Explain services clearly without providing medical advice
• Identify patient concerns and escalate clinical questions appropriately
• Maintain accurate notes and tracking
• Meet established scheduling and conversion expectations
• Communicate effectively with referring providers
• Provide a polished, high-touch patient experience

The Right Candidate

You may be a strong fit if you are:

• Confident speaking with patients
• Comfortable discussing premium services and financial options
• Organized and persistent
• Empathetic without being passive
• Motivated by measurable results
• Able to manage multiple patient cases simultaneously
• Skilled at overcoming hesitation professionally
• Strong in telephone, text, email, and in-person communication
• Comfortable being held accountable for follow-up and outcomes
• Interested in healthcare, sales, or patient advocacy

Preferred Qualifications

• Medical, dental, aesthetic, optical, or elective healthcare experience
• Ophthalmology or optometry experience
• Patient sales or treatment coordination experience
• Experience with CRM systems or lead tracking
• Experience with Nextech or similar practice-management software
• Experience discussing financing or elective procedures
• Bilingual English and Spanish is a significant advantage

Who Should Not Apply

This position will not be a good fit if you:

• Are uncomfortable discussing treatment costs
• Avoid follow-up because you do not want to appear persistent
• Fail to document calls and patient interactions
• Wait for patients to contact you instead of managing the relationship
• Struggle with accountability or performance expectations
• Dislike fast-paced environments
• Are uncomfortable receiving coaching
• Prefer a low-responsibility administrative role

Why Join Luxor Eye Institute

• Work with advanced ophthalmology and vision-correction services
• Help patients make meaningful healthcare decisions
• Build valuable experience in elective healthcare
• Receive structured training
• Work in a professional specialty practice
• Opportunity for performance-based incentives
• Opportunity for advancement into senior coordination or leadership roles

Schedule

• Full-time
• Monday through Friday
• Occasional Saturdays may be required
• Reliable attendance and timely patient follow-up are mandatory

How to Apply

Submit your resume and a brief response addressing:

1. Your experience working with patients or customers
2. A time you helped someone make a difficult decision
3. How you stay organized when managing multiple follow-ups

Applications without a complete resume may not be reviewed.

Luxor Eye Institute is an equal opportunity employer.