Patient Care Coordinator

EPIC PT has built a strong reputation in the Raleigh area for thoughtful, patient-centered physical therapy rooted in strong clinical relationships and high-quality care. As part of Intune Physical Therapy, EPIC PT is supported by a broader organization that invests in clinicians, strengthens local operations, and helps teams continue delivering excellent care without losing what makes their clinic unique.

You will be employed by Intune Physical Therapy and work locally under the EPIC PT brand.

Patient Care Coordinator 

Role Summary: 

Are you a welcoming, organized individual with excellent customer service skills? Join our physical therapy clinic team as a Patient Care Coordinator where you'll be the first point of contact for our patients. We're seeking a detail-oriented professional who can create a positive first impression while efficiently managing administrative responsibilities to ensure our clinic runs smoothly and our patients feel valued from the moment they walk through our doors. 

*We are open to part-time and full-time shift preferences. 

Key Responsibilities 

• Greet and check in patients, verifying insurance and collecting required documentation 
• Schedule and confirm appointments, managing the therapists' calendars effectively 
• Answer phones professionally and direct calls appropriately 
• Process patient payments and manage daily financial transactions 
• Verify insurance benefits and obtain necessary authorizations 
• Manage electronic medical records and ensure patient information is accurate and up-to-date 
• Coordinate with clinical staff regarding patient flow and scheduling 
• Maintain a clean and welcoming reception area 
• Handle general office duties including patient documents and supply management 
• Assist with insurance claims processing as needed 
• Participate, as requested and with reasonable notice, in community outreach, local events, patient education, employer/school outreach, or relationship-building activities that support clinic growth, brand awareness, and community engagement. Frequency may vary by market, business need, and role 

Qualifications 

• High school diploma or equivalent required; associate's degree preferred 
• 1-2 years of medical office or customer service experience 
• Knowledge of medical terminology and healthcare office procedures 
• Proficiency with electronic medical records systems and practice management software 
• Strong computer skills, including Microsoft Office applications 
• Excellent verbal and written communication skills 
• Outstanding organizational abilities and attention to detail 
• Ability to multitask effectively in a fast-paced environment 
• Professional appearance and positive, friendly demeanor 
• Knowledge of medical insurance and billing procedures preferred 

What We Offer: 

Join our team and experience a workplace that truly values your wellbeing and growth. We offer: 

• Comprehensive Benefits Package: Full medical, dental, and vision insurance to keep you and your family healthy and protected. This is based on full-time eligibility status. 
• 401(k) Retirement Plan: Company-sponsored retirement savings plan with a 50% employer match to help you build long-term financial security for your future. 
• Work-Life Balance: Generous PTO policy and paid holidays that allow you to rest, recharge, and enjoy time with loved ones. This is based on full-time status. 
• Clear Path Forward: Structured career advancement opportunities that recognize your contributions and help you reach your professional goals. 
• Community Connection: Regular social events that foster meaningful relationships with colleagues in a collaborative environment. 

About Intune Physical Therapy

Intune Physical Therapy is a growing, family-owned organization who partners with strong local clinics and supports them with the systems, resources, and leadership needed to grow while preserving the relationships and clinical identity that made them successful. Our belief is simple: great care starts with personal connection. We want clinicians to do meaningful work, patients to receive excellent care, and local teams to feel supported for the long term.

Join EPIC PT and Intune Physical Therapy, and help us continue building something special for patients, clinicians, and the Raleigh community.