Patient Care Coordinator

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Rotating - 08 Hour (United States of America)

This is a Stanford Health Care Tri-Valley job.

A Brief Overview
The Patient Care Coordinator is responsible for scheduling services; including scheduling/rescheduling patients, new and returning patients. Verifies insurance information and registers the patient. Other office duties include; performing updates in the Epic, and Agility updating patient ques.

Locations
Stanford Health Care Tri-Valley

What you will do

• Greets patients and manages phone calls
• Provides information on various department clinical programs to patients during patient scheduling/intake call
• Schedules new and returning patient appointments
• Creates patient education packets for various clinical programs and outpatients
• Manages referral que and generates referrals when appropriate, obtains authorization from insurance and refers patient to the appropriate physician and diagnostic service
• Sends communication and referrals to referring physician offices when appropriate
• Scans patient related documents for various clinical programs
• Requests relevant laboratory data, and diagnostic imaging reports in preparation for patient visits
• Builds customer relations through positive interaction with patients and other hospital departments and clients
• Consistently and accurately registers patients in Epic with all required information and keeps up with new registration requirements, checks patients in and out through Agility
• Responsible for obtaining insurance and/or employer authorization as applicable.
• Responsible for time of services payments to patients as applicable.
• Responsible for subpoena and medical record requests, locating medical reports in various systems.
• Ensures the daily review of email system for department communications. Participates in department in-service programs. Performs education modules monthly and HealthStream education when due.
• Assists with inventory and replacement of supplies by ordering or notifying supervisor.
• Attends huddles and mandatory in-service meetings. Accepts assignment of other duties as needed, receives training and/or orientation.
• Set up corporate client protocols
• Call and fax work status reports to employers and insurance.
• Effective communication with employers and to ensure claim is filed
• Work with adjusters to get MD orders authorized and sent
• Dailey credit card check deposit
• Maintains work status line
• Assists employee health
• Responsible for scheduling pre-ops
• Responsible for obtaining MD notes form other physician offices
• Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare – Tri-Valley’s patient-experience and represents a framework for patient-centered interactions.
• Occupational Health Requirements:
• Completes Preceptor training mentor new staff
• Drug screen collector certification
• Fit testing certification
• Advanced EMR knowledge, understands referral desk and can work that area, OHS Billing, able to schedule special services, Daily deposits
• Takes on 1 extra project a year
• Able to work EH desk

Education Qualifications

• Associate's Degree Preferred

Experience Qualifications

• 2+ years to 3 years medical office experience Required

Required Knowledge, Skills and Abilities

• Excellent communication skills.
• Excellent phone and computer skills.
• Working knowledge of medical terminology.
• Working knowledge of insurance terminology.
• Strong organization skills and attention to detail.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $25.76 - $34.00 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.